Open to opportunities

PATREACE BOWLES

@patreacebowles

Message

Experienced administrative support professional committed to exceptional customer service.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am an administrative support professional with over 20 years of experience in fast-paced environments. My career has been defined by my commitment to exceptional customer service and my ability to adapt to challenges. I thrive in roles that require strong organizational, leadership, and interpersonal skills, and I take pride in my detail-oriented approach to project management.

Throughout my career, I have developed a strong proficiency in various areas, including quality assurance, customer service, and performance monitoring. My recent role as a Senior Coordinator at Cardinal Health involved delivering high-quality service through call monitoring and providing leadership support. I have also excelled in roles that required me to process prior authorizations and support teams in achieving their goals through effective coaching and development.

Experience

Work history, roles, and key accomplishments

Senior Coordinator, Performance Monitoring

Cardinal Health/Randstad

Sep 2024 - May 2025 (8 months)

Monitored incoming and outgoing communications to ensure quality, customer service, and adherence to policies and procedures, including HIPAA and compliance. Attended internal/external call calibration sessions, provided onsite leadership support, and assisted with project work.

Quality Assurance HIPAA Data Analysis Project Management Customer Service Leadership Reporting Communication

Commercial Prior Authorization Rep

CVS Health/Randstad

Oct 2023 - Sep 2024 (11 months)

Processed prior authorization requests received through electronic health records, phone, or fax, ensuring close monitoring. Submitted medical records to insurance carriers to expedite prior authorization processes. Provided status updates on prior authorizations to patients, doctors' offices, and pharmacies.

Electronic Health Records Customer Service Communication HIPAA Data Entry

Customer Service (SME)

Convergent Outsourcing

Aug 2011 - Jul 2023 (11 years 11 months)

Provided support to agents and their respective teams, demonstrating advanced de-escalation techniques and strong product knowledge. Partnered with Director and Supervisor to lead by example through quality and KPI coaching for staff development.