MM
Open to opportunities

Marvin Martin

@marvinmartin

Experienced Senior Supervisor in Call Center Operations and Customer Service.

United States
Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for growth in healthcare operations.

I am a versatile and accomplished professional with over 10 years of experience in Healthcare Administration and Operations Management. My career has been defined by my ability to build productive relationships and drive teams towards excellence, ensuring that we meet and exceed business goals. I pride myself on my outstanding organizational and problem-solving skills, which have allowed me to mentor peers and colleagues effectively.

In my most recent role as a Senior Supervisor at Aetna CVS Health, I successfully managed a Medicare Advantage team of 35 FTEs, focusing on training and development to meet production and quality expectations. I have a solid track record of achieving set goals, including surpassing annual production objectives by 19%. My expertise in compliance and quality assurance has been instrumental in maintaining alignment with HIPAA guidelines and company policies, while my technical competencies in various software applications have enhanced operational efficiency.

Experience

Work history, roles, and key accomplishments

AH

Senior Supervisor, Call Center Operations/Medicare/Medicaid

Aetna CVS Health

Jan 2019 - Mar 2025 (6 years 2 months)

Supervised a Medicare Advantage team of 35 FTEs and two team leads, ensuring alignment with HIPAA guidelines and company policies. Performed audits to identify trends affecting production and managed projects for several health plan clients regarding outreach initiatives.

Education

Degrees, certifications, and relevant coursework

Nova Southeastern University logoNU

Nova Southeastern University

Bachelor of Arts, Healthcare Services Management

Completed a Bachelor of Arts degree with a focus on Healthcare Services Management. Gained comprehensive knowledge in healthcare administration and operations.

Villanova University logoVU

Villanova University

Certification, Lean Six Sigma Black Belt in Health Care

Obtained a Lean Six Sigma Black Belt in Health Care certification. Developed expertise in process improvement methodologies within the healthcare sector.

Tech stack

Software and tools used professionally

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Marvin Martin - Senior Supervisor, Call Center Operations/Medicare/Medicaid - Aetna CVS Health | Himalayas