CLINTON AFAR
@clintonafar
I resolve high-volume global customer inquiries across e-commerce, SaaS, and media channels.
NigeriaWhat I'm looking for
I've supported customers for ShopLuxe E-commerce, SupportHive SaaS Solutions, and ClearVoice Media Services across US, UK, and EU markets. I resolve order, payment, delivery, account, billing, subscription, and technical issues through chat, email, phone, and social media.
At ShopLuxe, I support 150+ customers daily, achieved 96% CSAT and 92% first-contact resolution, and reduced response time by 35% by creating canned responses and contributing to the knowledge base. I also maintain HubSpot records that improved customer follow-up and retention by 18%.
At SupportHive, I managed 80+ Freshdesk tickets daily with 98% on-time responses, created help content that reduced repetitive inquiries by 25%, and helped improve NPS from 7.2 to 8.9. I work effectively with product, QA, and technical teams across time zones to document bugs and resolve customer issues.
I'm a remote-first customer experience professional who brings empathetic communication, careful documentation, and reliable SLA performance to global teams.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
ShopLuxe E-commerce
Feb 2024 - Present (2 years 7 months)
Provide multichannel support to 150+ daily customers across US and EU markets, resolving order, payment, and delivery issues within SLA. Achieved 96% CSAT and 92% First Contact Resolution using Zendesk and Intercom, and reduced average response time by 35%.
Education
Degrees, certifications, and relevant coursework
Auchi Polytechnic
Higher National Diploma, Mass Communication
Grade: Upper Credit
Pursued a Higher National Diploma in Mass Communication with Upper Credit, covering public relations, corporate communication, journalism, media law, and strategic communication.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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