Precious George
@preciousgeorge
Customer-focused support specialist driving efficiency and satisfaction.
What I'm looking for
I am a customer support specialist with strong experience delivering multi-channel service and resolving complex issues for high-volume operations. I consistently focus on fast, friendly, and solution-driven interactions while maintaining high quality standards.
At previous roles I managed and resolved large ticket volumes using tools like Zendesk, Intercom, and Slack, while reducing hold times and average handle times through proactive communication and process improvements. I led small teams and upheld rigorous quality compliance while handling front-line duties.
I translate recurring customer feedback into actionable recommendations for product and process improvements, and I have built centralized knowledge bases and guides that boosted team efficiency. I also supported platform adoption efforts and piloted new support software to ensure seamless transitions.
I hold a BA in Business Administration and bring strong skills in ticket resolution, CRM tools, multichannel support, technical troubleshooting, and stakeholder collaboration. I look for roles where I can improve customer experience, mentor peers, and help scale support operations.
Experience
Work history, roles, and key accomplishments
Provided multi-channel support (phone, email, live chat) resolving 20+ tickets and 30+ orders daily, reducing hold times by 20% and minimizing downtime through technical troubleshooting.
Customer Support Associate
Ohayo E-commerce Ltd
Oct 2024 - Aug 2025 (10 months)
Resolved billing and security escalations achieving 95%+ satisfaction, boosted team efficiency by 20% via QA protocols, and developed a knowledge base reducing average handle time.
Customer Success & Sales Rep
MobileHQ
Jul 2022 - Sep 2024 (2 years 2 months)
Managed full order lifecycle and customer onboarding, increased repeat business through personalized service, and exceeded sales goals by recommending relevant add-ons.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Arts, Business Administration
Completed a Bachelor of Arts in Business Administration with coursework focused on business operations and management principles.
Availability
Location
Authorized to work in
Job categories
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