Precious George

I am a customer support specialist with strong experience delivering multi-channel service and resolving complex issues for high-volume operations. I consistently focus on fast, friendly, and solution-driven interactions while maintaining high quality standards.

At previous roles I managed and resolved large ticket volumes using tools like Zendesk, Intercom, and Slack, while reducing hold times and average handle times through proactive communication and process improvements. I led small teams and upheld rigorous quality compliance while handling front-line duties.

I translate recurring customer feedback into actionable recommendations for product and process improvements, and I have built centralized knowledge bases and guides that boosted team efficiency. I also supported platform adoption efforts and piloted new support software to ensure seamless transitions.

I hold a BA in Business Administration and bring strong skills in ticket resolution, CRM tools, multichannel support, technical troubleshooting, and stakeholder collaboration. I look for roles where I can improve customer experience, mentor peers, and help scale support operations.