PAParissa Azarvand
@parissaazarvand
Dynamic professional with 10+ years in customer success and training.
United StatesWhat I'm looking for
I am a dynamic and people-focused professional with over 10 years of experience in training, onboarding, and customer success within the SaaS and EdTech sectors. My proven track record includes leading projects that enhance learner engagement and implementing systems that effectively connect learning and data. I am known for delivering high customer satisfaction (CSAT) across all roles, employing creative problem-solving skills, and mentoring both teams and clients.
In my current role as a Software Implementation Consultant at LearnUpon, I handle the onboarding and training of new clients, ensuring they successfully build training content tailored to their learners. I have successfully streamlined onboarding processes, achieving a 20% reduction in implementation time and significantly increasing client satisfaction. My experience includes collaborating with product engineers to refine features based on client feedback, contributing to major product releases, and managing a diverse portfolio of clients.
Throughout my career, I have excelled in cross-functional collaboration and stakeholder engagement, acting as a liaison between clients and development teams to ensure product updates align with user requirements and market trends. I am passionate about fostering a supportive environment for both clients and employees, and I thrive in diverse settings that prioritize client-driven success.
Experience
Work history, roles, and key accomplishments
Software Implementation Consultant
LearnUpon
Feb 2024 - Present (1 year 5 months)
Handled onboarding and training of new clients within LearnUpon, aiding them in building training content. Guided project timelines and kept clients on track to progress through deadlines, successfully implementing new clients within a standard timeframe with high CSAT.
Motorcycle Safety Coach
Motorcycle Rider Education
Apr 2016 - Present (9 years 3 months)
Facilitated classroom training and managed training on the range with students, coordinating with co-coaches. Ensured student happiness, safety, and success on the motorcycle, working with all levels of experience.
Business Development Rep
Strategic Tax Planning
Mar 2023 - Present (2 years 4 months)
Onboarded new clients to the firm and acted as the primary liaison for clients, delivering tax research information. Educated customers on tax credits implemented via the IRS.
Customer Support Manager
CircleIn
Jul 2021 - Present (4 years)
Guided and mentored support team members, running one-on-ones and upholding team metrics. Collaborated with the success team on school projects and conveyed product bugs and requests to product engineers.
Client Services Trainer
Canvas by Instructure
May 2020 - Present (5 years 2 months)
Worked with school administration to plan and lay out their training, creating training videos and updating training courses for clients. Maintained top trainer on team and top CSAT for delivery.
Support Trainer
Canvas by Instructure
Jul 2015 - Present (10 years)
Built the support new hire training program from the ground up, coordinating all onboarding and training of new and current agents across local and international offices. Delivered training both in person and remotely, and managed a training team.
Support Technician
Canvas by Instructure
Sep 2013 - Present (11 years 10 months)
Handled phones, chats, and emails from Admins, Teachers, and Students, working with API to investigate support issues. Managed the admin side of Canvas, explaining features and guiding faculty through various Canvas tools.
Education
Degrees, certifications, and relevant coursework
Parissa hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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