Open to opportunities

Stephen Goodwin

@stephengoodwin

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Strategic Training and Implementation Consultant focused on client success.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my training and implementation skills while fostering client relationships and driving performance improvements.

I am a Strategic Training and Implementation Consultant with a passion for empowering client success and maximizing performance. My expertise lies in directing full-cycle software deployments and crafting impactful training programs that align technology solutions with business goals. I am known for building strong relationships, advocating for client needs, and continuously improving processes to deliver exceptional results.

In my current role at Dominion Enterprises, I lead on-site deployments of VUE DMS at over 25 automotive dealerships annually, ensuring seamless integration and client readiness. I have achieved training satisfaction and pass rates ranging between 95% and 97%, demonstrating my commitment to excellence. My previous experience at Cox Automotive and Sprint has equipped me with the skills to resolve complex implementation cases, deliver tailored software training, and manage client relationships effectively.

Experience

Work history, roles, and key accomplishments

Current

Client Success Consultant

Current

Dominion Enterprises

Nov 2022 - Present (2 years 8 months)

Led on-site deployments of VUE DMS at over 25 automotive dealerships annually, ensuring seamless integration and client readiness. Created and delivered customized training programs for up to 25 Fixed Ops clients per engagement, tailored to unique dealership operations.

Software Implementation Training Clients Project Coordination Process Improvement

Technical Client Services Specialist II

Cox Automotive / Dealertrack

Nov 2019 - Present (5 years 8 months)

Resolved complex implementation cases and ensured SLA compliance. Delivered tailored software training and technical coaching to clients and internal teams.

Technical Support Software Training Client Services Process Improvement

Account Manager

Sprint

Jul 2016 - Present (9 years)

Assessed customer business needs to deliver tailored wireless, voice, and M2M data solutions, enhancing operational efficiency. Developed and executed strategic sales and marketing plans targeting underpenetrated markets, increasing client acquisition.

Account Management Sales Strategic Planning Client Relationship Management

Regional Account Manager

RentPath

Nov 2013 - Present (11 years 8 months)

Developed and implemented territory sales strategies aligned with regional and national growth targets. Utilized multimedia platforms to build customized branding and advertising packages for clients, driving campaign performance.

Sales Strategy Account Management Market Analysis Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Capella University

MBA, Information Technology Management

Completed a Master of Business Administration with a specialization in Information Technology Management. Focused on strategic systems planning, project management, and organizational strategy within the IT sector.