At Klett World Languages, I led virtual and in-person onboarding and training for district IT teams, administrators, educators, and education clients. I configured connections between SIS and digital learning platforms including Clever, ClassLink, and Canvas.
I support LTI integrations, rostering, user access, license provisioning, and post-onboarding adoption while troubleshooting LMS issues and managing escalations to development teams. I also coordinate implementation milestones across international and cross-functional teams.
Previously at Strut Learning, I managed client relationships through onboarding, software implementation, integration preparation, training, and ongoing customer success. I turned customer feedback into actionable insights, reproduced defects, supported regression testing, and built internal documentation and knowledge-base resources.
My background also includes course implementation and QA at 2U, where I deployed digital course assets, reviewed production quality, and standardized workflows across CMS and LMS environments.
