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Mike Bullock

@mikebullock

I lead SaaS implementations, configurations, training, and customer onboarding from project planning through successful go-live.

United States

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What I'm looking for

I'm looking to lead SaaS implementation and customer onboarding projects, using configuration, training, project planning, and cross-functional collaboration to help customers reach successful go-live outcomes.

I've led SaaS onboarding and implementation work at R.O. Writer, Truckstop.com, and Compliatric, managing multiple projects, configuring customer systems, and training users to get the most from their platforms.

At Truckstop.com, I was recognized for the fastest implementation times and as a top implementation performer. I use Jira, Salesforce, documentation, project plans, and stakeholder communication to remove blockers, deliver upgrades, and support successful customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Professional Services Implementation and Training Consultant

Current

R.O. Writer

Jun 2025 - Present (1 year 3 months)

Own and manage assigned tasks to ensure timely delivery of all projects. Communicate with key customer personnel to confirm resolution for pending requests and manage multiple implementation projects simultaneously.

SAAS Implementation Specialist

Truckstop.com

Feb 2022 - Jun 2025 (3 years 4 months)

Responsible for onboarding and implementing new clients, maintaining deep product knowledge, and controlling projects from inception to delivery. Recognized for fastest implementation times and top performance on the implementation team.

Jira Lucidchart Project Management Implementation Customer Onboarding Stakeholder Management Risk Management Process Improvement Subject Matter Expert RMIS Technology Product Configuration Customization Sprint Planning Statement of Work Cross Functional Collaboration

SAAS Implementation Specialist / CSM

Compliatric

Oct 2020 - Nov 2021 (1 year 1 month)

Responsible for onboarding new SAAS clients within specified timeframes, including planning and scheduling meetings, tracking implementation hours, and ensuring client needs are met. Managed 21 implementations, 60% over normal load, and provided training and customization consulting.