Open to opportunities

Andres Sarmiento

@andressarmiento1

Bilingual administrative and operations specialist skilled in remote support, workflow coordination, and process optimization.

Colombia

Message

What I'm looking for

I'm seeking remote-friendly operational or administrative roles where I can optimize workflows, manage teams/schedules, improve SOPs, and deliver high-quality customer support.

I am a bilingual administrative and customer support specialist with strong experience in digital operations, remote support, and workflow management. I have led teams to meet SLAs and KPIs, optimized SOPs, managed complex schedules, and prepared executive reports using Excel to drive operational improvements.

I excel at high-volume written communication, fast ticket management, CRM and database maintenance, and cross-level liaison work between staff and senior management. I am detail-oriented, adaptable, and fully equipped for remote work, with proven ability to prioritize and resolve inquiries with speed and empathy.

Experience

Work history, roles, and key accomplishments

Operations Team Lead

Teleperformance

May 2024 - Dec 2025 (1 year 7 months)

Oversaw daily administrative operations and task distribution, optimized SOPs, and prepared weekly executive reports that improved team efficiency and operational visibility.

SOP Management Excel Scheduling Reporting Meeting facilitation

Operations Assistant

Teleperformance

Apr 2023 - May 2024 (1 year 1 month)

Resolved operational inquiries, maintained CRM records, and adhered to SOPs to ensure consistent, high-quality support and accurate documentation.

Digital Communication Case Documentation Prioritization Data Entry

Education

Degrees, certifications, and relevant coursework

Fundación Universitaria del Área Andina

International Business & Finance

2022 - 2025

Completed six semesters in International Business & Finance with coursework in strategic planning, organizational leadership, and business communication.