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alejandro Tovar

@alejandrotovar

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I’m a bilingual virtual operations and data support professional improving workflows and reporting.

Colombia

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What I'm looking for

I’m looking for a remote or hybrid role where I can support business operations and executives with accurate reporting, structured data analysis, and organized workflows—while collaborating with fast-paced teams and maintaining high service quality.

I’m a bilingual (English/Spanish) virtual operations and data support professional with 9+ years supporting business operations, data management, and administrative processes. I’m known for being highly organized, proactive, and reliable—especially in remote and fast-paced environments where accuracy and timeliness matter.

In my roles, I’ve led daily operational tasks, scheduling, and team coordination; handled customer inquiries while maintaining service standards; monitored inventory with internal data tracking; and trained staff with clear communication. I also support decision-making through qualitative analysis, online research and market research, database management, and structured reporting/presentations using advanced Excel and Google Workspace.

Experience

Work history, roles, and key accomplishments

Virtual Operations & Support Lead

Pearl Street Market

May 2025 - Dec 2025 (7 months)

Managed daily virtual operations, scheduling, and team coordination in a fast-paced environment. Handled customer inquiries and communications, monitored inventory and internal data tracking, organized workflows, and trained staff to maintain high service standards.

Operational Management Scheduling Customer Support Workflow Optimization Team Coordination Training Data Reporting

Business & Data Support Specialist

Bigpass Edenred

Sep 2021 - Dec 2024 (3 years 3 months)

Conducted online research and qualitative data collection to support business expansion and executive decision-making. Prepared structured reports and presentations, maintained databases, and managed multiple projects and deadlines simultaneously.

Online Research Market Analysis Data Collection Qualitative Data Database Management Reporting Presentation Project Coordination

Administrative & Research Assistant

Fundación Academia 3D

Jun 2016 - Dec 2020 (4 years 6 months)

Performed data entry and database management to support brand and business expansion research. Conducted market and property research, prepared reports and documentation for leadership, coordinated tasks for new business openings, and maintained organized digital records and project tracking.

Data Entry Database Management Market Research Property Research Report Preparation Documentation Task Coordination

Data & Reporting Assistant

Cencosud S.A.

Dec 2014 - Dec 2015 (1 year)

Analyzed and organized sales data into actionable reports to support planning teams. Created tools to detect data inconsistencies and trends, and delivered daily and monthly reporting for leadership.

Sales Data Analysis Reporting Excel reporting Planning

Education

Degrees, certifications, and relevant coursework

Universidad de La Sabana

Professional Training Program (PFP) Diploma, business administration

2015 - 2015

Grade: 4,1

Activities and societies: Managing budgets, expenses, and financial reporting. Monitoring KPIs and preparing operational and management reports. Improving business processes to increase efficiency and reduce costs. Coordinating cross-functional teams to ensure projects are delivered on time.

Professional Training Program (PFP) diploma from Universidad de La Sabana in 2015.