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Duvan Rojas

@duvanrojas

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Operations/Project Coordinator and executive assistant

Argentina

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What I'm looking for

I’m seeking an asynchronous, empathy-driven role in which I can optimize processes, manage projects, and provide bilingual administrative support for mental-health or small-team environments.

Available now | Up to 30 hours/week | Preferably asynchronous

I’m an Operations Coordinator and Executive Assistant with 10+ years of remote experience supporting U.S. and Canadian organizations. For the past several years, I’ve worked with the leadership team of a growing mental health practice, helping manage daily operations, therapist scheduling, executive support, client communications, documentation, billing support, workflow improvements, and administrative systems.

I enjoy helping businesses become more organized and efficient by creating structure, improving processes, coordinating projects, and ensuring day-to-day operations run smoothly. I’m proactive, detail-oriented, dependable, and comfortable working independently in fast-paced environments.

Areas of expertise:
• Executive & administrative support
• Calendar and email management
• Project and operations coordination
• Process improvement & SOP documentation
• CRM management & data organization
• Client communication & follow-up
• Billing support & reporting
• Research & workflow optimization
• English-Spanish bilingual support

I have extensive experience supporting healthcare and professional service businesses where confidentiality, organization, and client experience are essential.

Tools: Google Workspace, Microsoft 365, ClickUp, Notion, Trello, Slack, HubSpot, Salesforce, Canva, Calendly, Airtable, ChatGPT, Claude, Gemini, Perplexity, and other CRM, project management, and productivity platforms. I learn new systems quickly and enjoy leveraging AI to improve efficiency and automate repetitive tasks.

If you're looking for someone who can bring organization, reliability, and operational excellence to your team, I'd love to contribute and become a long-term partner in your company's growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Project Coordinator

Current

Upwork

Nov 2023 - Present (2 years 8 months)

Coordinated virtual projects and administrative operations for U.S./Canadian clients, implemented intake and scheduling systems, and standardized digital records to improve process efficiency and client communication.

Virtual Assistant Project Coordination ClickUp Notion Trello Calendar Management Process Optimization

Consecutive Interpreter

Sophia Marketing SRL

Apr 2022 - Oct 2023 (1 year 6 months)

Facilitated multilingual meetings and supported project coordination across English and Spanish teams, improving stakeholder engagement and reducing communication misunderstandings.

Cross Cultural Communication Project Coordination Translation Stakeholder Engagement Meeting facilitation

Owner & Manager

Baruck Pets

Apr 2021 - Sep 2021 (5 months)

Launched and managed a small pet services business, handling logistics, vendor management, marketing, and client feedback systems to drive initial growth.

Business Management Operations Marketing Vendor Management Customer Feedback Financial Planning Logistics

Backoffice Assistant

Sitel Group

Oct 2020 - Jun 2021 (8 months)

Monitored operational processes, produced performance reports, and supported internal rollouts while documenting procedures for quality assurance and compliance.

Reporting Documentation Quality Assurance Compliance Process Improvement

Healthcare Processes Assistant

Concentrix

Mar 2019 - Sep 2020 (1 year 6 months)

Provided backend support for healthcare operations including data validation, project reporting, and risk assessment for patient claims management to improve accuracy and timeliness.

Healthcare Operations Data Validation Project Reporting Risk Assessment Claims Management Cross Functional Communication

English Language Teacher

Universidad de La Salle

Jul 2019 - Nov 2019 (4 months)

Designed and delivered instructional plans and project-style workshops, implemented assessment strategies, and tracked student progress to meet institutional goals.

Curriculum Design Assessments Classroom Management Workshop Facilitation

Exam Interlocutor & Invigilator

Pearson

Sep 2019 - Oct 2019 (1 month)

Coordinated and monitored exam sessions to ensure compliance with international testing standards and maintained quality control during high-stakes assessments.

Exam Administration Compliance Logistics Coordination Quality Control Time Management

English Teacher

Policía Nacional de Colombia

Jul 2018 - Jul 2019 (1 year)

Delivered multi-site language training across departments, developed progress monitoring systems, and ensured adherence to government guidelines for training projects.

Language Training Program Management Progress Monitoring Curriculum Development Stakeholder Management

Backoffice Bank Support

Atento

Apr 2018 - Oct 2018 (6 months)

Provided administrative and financial support for credit and loan processes, ensuring deadlines were met and maintaining low error rates through stakeholder coordination.

Financial administration Data Entry

English Teacher

T&T Teaching and Tutoring

Aug 2017 - Dec 2017 (4 months)

Led personalized language programs, implemented continuous evaluation systems, and maintained client relationships to achieve measurable learning outcomes.

personalized instruction Évaluation)Client Management Curriculum Adaptation

Service & Support

Sitel

Aug 2016 - Aug 2017 (1 year)

Provided technical support in English and French for digital camera equipment, resolved escalations, and proposed process improvements to enhance service delivery.

Technical Support Troubleshooting Bilingual Support Escalation Management Process Improvement

Service & Support

Teleperformance

Dec 2014 - Sep 2015 (9 months)

Delivered high-volume contact center support, met KPIs, and participated in projects to improve workflow and reduce handling times through conflict resolution skills.

KPIs Conflict Resolution