Pant Gagan
@pantgagan
I lead managed services operations, telecom transformations, and automation for large-scale OSS, BSS, and digital platforms.
IndonesiaWhat I'm looking for
At Tech Mahindra, I lead managed services operations for Indosat Ooredoo Hutchison, overseeing 75+ OSS, BSS, and digital applications alongside large-scale infrastructure, databases, storage, and vendor relationships. I led the transition of 223+ applications and maintained zero Priority 1 and 2 incidents for six years while meeting SLA and KPI commitments.
I've delivered telecom migrations, billing and CRM upgrades, digital application transformations, and automation using ServiceNow, BMC Control-M, Ansible Tower, AIOps, and monitoring tools. My background spans Tech Mahindra, Wipro, IBM, Hutch, and CinShyam, with hands-on experience in revenue assurance, fraud management, project delivery, and telecom applications.
Experience
Work history, roles, and key accomplishments
Led transition of 223+ applications, achieving zero Priority 1 and 2 incidents over six years. Managed 75+ OSS, BSS & Digital applications and spearheaded tool automation for operational efficiency.
Delivered digital application projects within timeframe, including migration of electronic recharge and version upgrades. Managed risk register and project reviews with stakeholders.
Revenue Assurance and Fraud Management System Team Lead
May 2011 - Aug 2016 (5 years 3 months)
Performed requirement analysis, design, and delivery for RA and FMS applications. Arranged SIT and UAT meetings and participated in Change Advisory Board.
Managed OBRM-Billing system, Clarity-Provisioning, RA, FMS, and Business Object telecom applications. Maintained SLA and KPI for these applications.
Managed 36 TB Oracle DB for Revenue Assurance reports and delivered daily reports before 8 AM. Performed requirement analysis, design, and delivery for FMS-Nikira and RA-Monita applications.
Performed requirement analysis and feasibility study, configuration and development. Participated in CAB meetings and vendor management, and migrated from Ranger V3 to Nikira for all India circles.
I.T. Executive
Hutchison Essar Mobile Services Limited
Feb 2005 - Mar 2006 (1 year 1 month)
Managed SLA and KPI for Mediation and Provision applications. Centralized Ranger application for all 23 circles and supported UAT for MyHutch self-service website.
Application Developer
CinShyam Software Solutions
Oct 2004 - Jan 2005 (3 months)
Installed and integrated Dialogic cards with MSCs and SMSCs, and troubleshot E1 links. Designed and developed IVR applications for ringtone, music messaging, and dating services.
Education
Degrees, certifications, and relevant coursework
IGNOU
Master of Computer Applications, Computer Applications
Completed Master of Computer Applications (MCA) from IGNOU in 2005.
Kumaun University Nainital
Master of Commerce, Commerce
Completed Master of Commerce (M.Com) from Kumaun University Nainital in 2000.
Kumaun University Nainital
Bachelor of Commerce, Commerce
Completed Bachelor of Commerce (B.Com) from Kumaun University Nainital in 1998.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Skills
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