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Mohamad Fadhian Budiman

@mohamadfadhianbudima

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Results-driven business operations leader with telecom expertise.

Indonesia

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What I'm looking for

I am looking for a role that fosters innovation and collaboration, where I can leverage my skills in operations and data analysis to drive strategic growth and efficiency.

I am a results-driven business operations leader with over 9 years of experience in the telecom industry. My expertise lies in operations management, strategic execution, and data-driven decision-making. I have a proven track record of reducing operational bottlenecks and achieving over IDR 5 billion in annual cost savings. My experience in fraud mitigation has helped reduce financial risks by over IDR 7 billion, while I have successfully overseen revenue streams exceeding IDR 400 billion annually.

Throughout my career, I have been recognized for delivering measurable impact through cross-functional collaboration and operational excellence. I have leveraged advanced analytics tools like Power BI and SQL to drive performance optimization and strategic growth. My leadership in managing operations teams has resulted in significant improvements in billing accuracy and customer retention, demonstrating my commitment to enhancing business security and customer trust.

Experience

Work history, roles, and key accomplishments

Current

Business Operations Excellence

Current

PT XL Axiata Tbk.

Sep 2023 - Apr 2025 (1 year 7 months)

Managed 4 operations team members for Convergence Business, achieving 99% billing accuracy and reducing operational errors through process optimization, directly impacting over IDR 5 billion in annual cost savings. Improved telecollection performance by 20%, optimizing the dunning process, and reducing customer churn by 15%.

Operations Management Process Optimization Data Analysis Fraud Mitigation Strategic Planning Resource Allocation

Revenue Assurance, Business Control

PT XL Axiata Tbk.

Nov 2019 - Sep 2023 (3 years 10 months)

Oversaw daily revenue streams for Telco Products, ensuring 100% financial alignment, and managing IDR 400 billion in annual revenue of digital products. Implemented fraud detection mechanisms, mitigating risks exceeding IDR 7 billion in 2021 through proactive risk management, reducing financial discrepancies by enhancing the reconciliation process.

Financial Analysis Fraud Detection Risk Management Root Cause Analysis Operational Excellence Reconciliations

Fraud Management Analyst

PT XL Axiata Tbk.

Jul 2019 - Oct 2019 (3 months)

Designed and executed fraud control strategies and fraud monitoring frameworks, preventing revenue losses exceeding IDR 1 billion within four months. Conducted anomaly detection and customer behavior analysis, enhancing fraud detection accuracy by 30% and improving business security.

Fraud Management Fraud Detection Anomaly Detection Risk Mitigation Financial Control Fraud Prevention

IT Service Monitoring & Business Support

PT XL Axiata Tbk.

Jul 2016 - Jun 2019 (2 years 11 months)

Centralized IT service monitoring, improving operational efficiency through automation, and maintaining transaction failure rates below the 1% critical threshold. Managed Data Center Non-Billing (DCNB) operations, ensuring 99% system stability and uninterrupted service delivery.

IT Service Management Automation Service Delivery SharePoint