Pamir Zelaya

Managed client portfolios to ensure service alignment and long-term satisfaction while supporting revenue through pipeline management for tech solutions.

Executed outbound B2B strategies for US-based clients, driving quota performance through high daily activity and managing lead and customer health in CRM tools.

Identified opportunities to expand product adoption and increase account value. Completed upselling and cross-selling to meet and exceed monthly sales and retention targets, using Salesforce and HubSpot for pipeline and CRM tracking.

Provided C-suite focused account management by identifying expansion opportunities, increasing account value, and supporting retention, upselling, and cross-selling using CRM and sales tools.

Managed international B2B accounts with a focus on logistics optimization, proactive retention for at-risk accounts, and closing complex service agreements through field visits and post-sale support.

Managed a diverse portfolio of international B2B accounts with a focus on logistics optimization and proactive retention for at-risk accounts. Conducted field visits to decision-makers and supported post-sale service excellence for complex international service agreements.

Resolved complex technical issues while maintaining high customer satisfaction, providing troubleshooting support to ensure service continuity and reduce churn.

Focused on customer retention by negotiating to save accounts and identifying upselling opportunities, while meeting performance standards through quality assurance of customer interactions.

Handled regional customer support with an emphasis on service excellence and brand loyalty, managing high-priority inquiries and transitioning from support to relationship management.

Earned a bachelor's degree in Marketing and Advertising from UCC University.