Open to opportunities

Dinnary Vega

@dinnaryvega

Message

I drive SaaS customer retention, adoption, and growth through strategic account management.

Costa Rica

Message

What I'm looking for

I'm looking to drive retention, adoption, renewals, and expansion through strategic account management, executive business reviews, customer success planning, and cross-functional collaboration.

At Granicus, I managed a 40-account Preferred portfolio worth over $2.5M ARR, delivering 99.05% Gross Revenue Retention and 102.73% Net Revenue Retention.

I lead executive business reviews, strategic check-ins, and customer success planning focused on ROI, adoption, customer health, renewals, and expansion. I also build Salesforce dashboards and reports that turn customer and operational data into actionable leadership insights.

Across Granicus, Experian, and Equifax, I've supported onboarding, account management, business development, and cross-functional customer resolution. I've mentored 10 Client Success Consultants and created a department-wide onboarding and mentorship program.

Experience

Work history, roles, and key accomplishments

Client Success Consultant

Granicus

Apr 2024 - Jul 2026 (2 years 3 months)

Managed a 40-account portfolio valued at over $2.5M ARR, achieving high retention rates. Led executive business reviews and developed customer success strategies to drive growth and mitigate churn.

Customer Success Strategic Account Management Executive Business Review Salesforce Data Analysis Process Improvement Mentorship Cross Functional Collaboration

Client Success Representative

Experian

Apr 2023 - Feb 2024 (10 months)

Supported customers through onboarding and account management, coordinating with cross-functional teams to resolve issues and ensure a seamless experience.

Customer Success Onboarding Salesforce Account Management Cross Functional Collaboration

Business Development Representative

Experian

Aug 2021 - Mar 2023 (1 year 7 months)

Generated qualified pipeline through inbound and outbound prospecting for B2B and B2C solutions. Built targeted prospect lists and developed Salesforce reports to improve pipeline visibility.

Salesforce SalesLoft ZoomInfo 6Sense Prospecting Pipeline Generation Data Analysis

Global Business Representative

Equifax

Jan 2020 - Jul 2021 (1 year 6 months)

Supported existing business customers with onboarding, billing, and technical support. Managed customer cases and utilized Salesforce, Jira, and Archer to ensure timely resolution.

Salesforce Jira Archer Customer Support Case Management Account Management