LAURA GUTIERREZ

Manage approximately 20 ISV engagements within a Microsoft program, owning the customer journey from outreach and onboarding through closure. Serve as primary customer advocate, support application modernization and compatibility, and leverage Microsoft Copilot and Copilot Studio to improve workflows.

Led business planning and analysis activities, partnering with Business Unit and Finance stakeholders on P&L, forecasting, and performance analysis. Developed a centralized bottom-up flash and P&L visibility process in SharePoint, improving stakeholder alignment and forecast review effectiveness.

Managed a portfolio of approximately 25 enterprise accounts across Latin America and North America, including 5 global contracts, serving as primary customer contact for service delivery. Led recurring customer reviews covering KPIs, SLA performance, billing, and operational issues, and coordinated cross-functional teams to resolve issues and execute corrective action plans.

Supported the AMS Software Sales organization through revenue forecasting, budgeting, sales pipeline management, and forecast-to-actual analysis. Identified previously unreviewed SAP reporting data, uncovered revenue discrepancies, and enabled recovery of more than $1M in previously overlooked revenue across Latin America during FY15–FY16.

Led a geographically distributed team of 5 employees across Costa Rica, Mexico, Chile, and Argentina. Managed project financials and P&L throughout the project lifecycle, partnering with Project Managers and Finance stakeholders to align revenue and costs.

Handled order and billing processes, ensuring accuracy and supporting financial operations.

Represented the company in sales activities, engaging with customers to promote products and services.

Certified Project Practitioner (CPP).

Bachelor of Business Administration with a focus on Finance and Banking.

Diploma in English as a Second Language.

Scrum Master Professional Certificate (SMPC).