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Mauricio Vargas

@mauriciovargas

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Customer Success & Martech Leader | Client Engagement, Retention Strategies & Contract Management

Costa Rica

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What I'm looking for

Seeking a challenging role that leverages my customer-centric approach, strategic thinking, and leadership skills to drive growth and success in a fast-paced industry.

As a Customer Success Leader with over 10 years of experience in the marketing-tech industry, I have a proven track record of shaping customer success strategies, driving product adoption, and ensuring seamless customer lifecycle engagement. With a strong background in leading high-performing teams, I excel in cross-functional collaboration, process improvement, and leveraging data-driven insights to enhance customer experience and achieve company objectives.

Throughout my career, I have consistently demonstrated clear communication, strategic thinking, and a customer-centric approach that delivers results. My expertise spans client engagement, retention strategies, and contract management, with a strong proficiency in CRM and SaaS tools such as Salesforce, Marketo, HubSpot, Zapier, and Zoho.

I am a results-driven professional with a strong passion for driving growth, improving customer satisfaction, and leading teams to success. With a strong educational background in Economics and Project Management, I am well-equipped to navigate complex business environments and drive success in fast-paced industries.

Experience

Work history, roles, and key accomplishments

Operations Manager, Associate Director Client Success

Verticurl – a division of Ogilvy

Dec 2020 - Oct 2023 (2 years 10 months)

Led a team to enhance client satisfaction and retention through scalable client success strategies. Achieved a 95% client satisfaction rate and a 24% increase in contracts valued at $1.2 million by implementing effective budget management and lifecycle marketing programs.

Client Success Team Leadership Salesforce Marketing Cloud Lifecycle Marketing Data Integration Project Management Customer Engagement Upselling

Senior Client Success Manager

Verticurl – a division of Ogilvy

Apr 2016 - Nov 2020 (4 years 7 months)

Managed a portfolio of high-profile clients, driving increased satisfaction and retention through strategic guidance. Improved client revenue by 25% and reduced onboarding time for new team members by 10% through effective training.

Client Management Revenue Marketing Automation Training Project Management Retention Performance Tracking QBRs

Senior Account Manager

Experian Marketing Services – Cheetah Digital

Aug 2015 - Mar 2016 (7 months)

Oversaw key client accounts, achieving higher revenue and satisfaction by developing effective account strategies. Improved client support efficiency by mentoring account managers and creating an account backup system.

Account Management Client Strategy Revenue Mentorship Support Management Risk Mitigation Team Collaboration Client Management

Account Manager

Experian Marketing Services – Cheetah Digital

Nov 2013 - Jul 2015 (1 year 8 months)

Managed day-to-day client interactions, ensuring successful execution of marketing campaigns. Increased account growth opportunities by 15% through collaboration and data analysis.