At London Stock Exchange Group (LSEG), I managed 108 strategic accounts with an £800K book of business, supporting onboarding, adoption, retention, and renewals. Data-driven recommendations helped deliver a +13% gross renewal rate and a +84 adoption/CSAT score.
I led my client portfolio through LSEG's phased migration from Eikon to LSEG Workspace, coordinating readiness, setup, training, go-live, and adoption follow-up. Earlier at LSEG, I led research projects; at Citi, I handled KYC and due-diligence reviews; and at IBM, I served as an EMEA Major Incident Manager.
