Open to opportunities

Pamela Davidson

@pameladavidson

Message

Results-oriented customer service agent with proven problem-solving skills.

United States

Message

What I'm looking for

I am seeking a challenging role that allows me to utilize my customer service expertise and leadership skills to drive business success.

I am a seasoned customer service agent with a strong track record of implementing effective strategies that enhance customer satisfaction and loyalty. My experience spans over several years in various roles, including remote customer service, where I provided exceptional support to clients, resolving inquiries efficiently and ensuring timely communication. I thrive in challenging environments and am passionate about leveraging my expertise to help businesses achieve their goals.

Throughout my career, I have demonstrated my ability to lead teams and improve processes, contributing to increased customer retention and positive feedback. My time as a General Manager at Dairy Queen allowed me to oversee operations, manage financial performance, and ensure adherence to operational guidelines. I take pride in my accomplishments, including being recognized as the top “friendliest store” in the state for three consecutive years and maintaining the number one cleanliest store in my district during my tenure.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Alorica

Jan 2023 - Present (2 years 4 months)

Provided exceptional customer support remotely, assisting clients with inquiries and resolving issues efficiently to enhance customer satisfaction and loyalty. Utilized digital communication tools to manage and respond to customer queries, ensuring timely and accurate information delivery.

Customer Service Digital Communication Problem Solving Team Collaboration Customer Retention

General Manager

Dairy Queen

Jan 2016 - Jan 2023 (7 years)

Responsible for overseeing all aspects of a Dairy Queen restaurant's operations, including financial performance, product production, inventory, personnel, sales, and marketing. Ensured adherence to operational guidelines and managed interactions with owners and franchisors.

Operations Management Inventory Management Sales Strategy Team Leadership

Patient Care/Wound Care Tech

Cornerstone Hospital

Jan 2003 - Jan 2015 (12 years)

Assisted in the care and maintenance of patient wounds, ensuring proper cleaning and dressing to promote healing. Monitored and documented patient progress, communicating effectively with healthcare teams to adjust treatment plans.

Patient Care Communication Documentation