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Palang Magit

@palangmagit

I resolve complex client issues and improve multi-channel service operations across healthcare, legal, and commercial teams.

Nigeria

Message

What I'm looking for

I'm looking for a client-focused role where I can improve service operations, resolve complex customer issues, support teams, and use reporting and process improvements to deliver consistently strong client experiences.

I've led client-facing operations at Frontline Infusion, Arthritis and Medical Facility Ltd, handling complex enquiries, escalations, scheduling, and service quality while reducing scheduling errors by 70% and achieving an 85% same-day resolution rate.

Across healthcare, legal, consulting, and sales environments, I've built client relationships, supported executive teams, trained staff, and created practical reporting and service processes using Microsoft Office and Google Workspace. I bring nine years of experience delivering professional, empathetic support across phone, digital, and in-person channels.

Experience

Work history, roles, and key accomplishments

Assistant Manager / Customer Service Executive

Frontline Infusion, Arthritis and Medical Facility Ltd

Apr 2025 - Nov 2025 (7 months)

Directed end-to-end service operations, managed multi-channel customer service, and implemented process improvements that reduced scheduling errors by 70% and achieved an 85% same-day resolution rate.

Customer Service Conflict Resolution Complaint Management Client Relationship Management Team Leadership Staff Development Quality Assurance Reporting Data Driven Decision Making Process Improvement Google Calendar Microsoft Word Google Docs Google Sheets

Office Manager / Secretary

Tunde Olaluwoye and Co. Solicitors and Notary Public

Jan 2024 - Dec 2024 (11 months)

Provided high-level operational and administrative support, managed the principal partner's calendar and correspondence, and coordinated executive and client meetings.

Customer Service Administrative Support Calendar Management Email Management Meeting Coordination File Management Google Calendar Microsoft Word Google Drive Vendor Management Onboarding Training

Water Specialist / Sales Executive

Neutratech Nigeria (Coway)

Jan 2022 - Dec 2023 (1 year 11 months)

Drove regional sales performance through strategic client acquisition, relationship management, and consultative selling, consistently achieving revenue targets.

Sales Client Acquisition Relationship Management Consultative Selling Territory Management Pipeline Management

Business Developer

Go-Getters Consulting

Jan 2020 - Dec 2022 (2 years 11 months)

Developed and executed business growth strategies, managed key client accounts, and prepared client proposals and presentations.

Business Development Client Relationship Management Proposal Writing Microsoft Word Market Analysis Account Management Workshop Facilitation

Front Desk Officer

Sauki Clinic and Hospital

Nov 2016 - Dec 2019 (3 years 1 month)

Delivered professional customer service as the first point of contact, coordinated front-desk operations, and managed patient documentation with compliance to data governance standards.

Customer Service Front Desk Operations Data Governance Patient Experience