Olufunsho OGUNBANWO

Oversees customer support and communication for patient inquiries and service coordination. Manages a team of administrative officers, ensuring efficient service delivery and customer interactions. Tracks team performance and implements strategies to enhance customer satisfaction.

Delivered superior customer service while managing the sales and operations of the facility. Ensured prompt issue resolution by addressing customer concerns related to purchases and services. Implemented strategies to improve customer experience, leading to increased satisfaction and retention.

Managed multiple priorities and maintained effective results in a quota driven workplace. Professionally acquired more customers and maintained existing ones, achieving self and company's set targets.

Provided frontline customer support in a hospitality setting, handling reservations and guest inquiries. Resolved complaints professionally, ensuring excellent guest experiences and trained front desk staff in customer service best practices.

Recruited, managed, and trained front desk executives on effective and professional work practices. Responsible for managing recruitment and employment processes, including orientation training of new staff members.

Managed high volumes of inbound and outbound calls, responding to customer inquiries via phone, email, and social media. Resolved customer complaints efficiently, ensuring high satisfaction and retention rates.

Completed a course on Effective Problem Solving and Decision Making, enhancing skills in analytical thinking and strategic decision-making.

Studied Business Administration, focusing on various aspects of business management, including finance, marketing, and human resources.