Open to opportunities

Palak Saraswat

@palaksaraswat

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Dedicated hospitality professional with strong customer service skills.

India

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What I'm looking for

I am looking for a role that challenges me and allows for growth in customer service.

I am a highly driven individual with a passion for delivering exceptional customer service in the hospitality industry. With experience as a Customer Support Agent and a background in restaurant management, I have honed my skills in managing reservations, handling customer inquiries, and ensuring guest satisfaction. My commitment to providing top-notch service is complemented by my ability to communicate effectively and resolve issues promptly.

Throughout my career, I have worked in various roles, including Customer Service Representative and Social Media Operations Executive, where I developed a keen understanding of customer needs and preferences. I pride myself on my analytical thinking and attention to detail, which allow me to adapt to different situations and provide tailored solutions to guests. I am always eager to tackle new challenges and contribute positively to my work environment.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent (iGaming)

Current

Multiverse NV

May 2024 - Present (1 year 2 months)

Currently serving as a Customer Support Agent, specializing in iGaming. Responsible for managing customer inquiries and ensuring guest satisfaction in a fast-paced environment.

Customer Support IGaming Customer Satisfaction Communication Problem Solving Multitasking

Customer Service Representative

Terkiana PC Immigrations Law Firm

Jan 2024 - May 2024 (4 months)

Provided comprehensive customer service to clients of an immigration law firm. Handled inquiries, resolved issues, and maintained a high level of professionalism.

Customer Service Client Relations Communication Problem Solving Administrative Support Legal Support

Social Media Operations Executive

Paytm

Mar 2023 - Oct 2023 (7 months)

Managed social media operations, contributing to brand presence and customer engagement. Executed strategies to enhance online interactions and support marketing initiatives.

Social Media Management Digital Marketing Content Creation Customer Engagement Analytics Communication

Virtual Customer Service Executive

Amazon

Aug 2022 - Nov 2022 (3 months)

Provided virtual customer service, addressing customer concerns and providing solutions. Utilized strong communication skills to ensure positive customer experiences.

Customer Support Problem Solving Communication Technical Support CRM Software

Associate Restaurant Manager

Domino's

Jan 2022 - Jun 2022 (5 months)

Managed daily restaurant operations, including staff supervision and customer service. Ensured efficient service delivery and maintained high standards of food quality.

Team Leadership Customer Service Inventory Management Food Safety Operations Management

Industrial Trainee

Radisson Lucknow City Centre

Feb 2020 - Apr 2020 (2 months)

Completed an industrial traineeship, gaining hands-on experience in hotel operations. Supported various departments and learned about guest services and hospitality management.

Hotel Operations Guest Service Hospitality Food and Beverage Customer Relations

Industrial Trainee

Hyatt Regency Lucknow

Dec 2019 - Feb 2020 (2 months)

Participated in an industrial traineeship, focusing on various aspects of hotel management. Assisted with daily tasks and gained practical knowledge in a luxury hotel setting.

Hotel Management Hospitality Housekeeping Customer Service

Education

Degrees, certifications, and relevant coursework

Institute of Hotel Management, Faridabad

Bachelor of Science in Hospitality and Hotel Administration, Hospitality and Hotel Administration

Completed a comprehensive program focusing on hospitality and hotel administration. Gained expertise in various aspects of hotel operations and management.