Abhishek Na6
@abhishekna6
Ambitious support professional dedicated to client satisfaction and problem-solving.
What I'm looking for
I am an ambitious support professional with a strong work ethic, dedicated to achieving high levels of client satisfaction through effective problem-solving and assistance. My journey in the hospitality industry began during my studies at Lovely Professional University, where I gained valuable experience working in various roles, including as a trainee at a hotel that catered to celebrities. This experience ignited my passion for providing exceptional service and understanding the nuances of client interactions.
My career progressed as I took on roles in esteemed establishments such as Fortune Park Moksha ITC and Rixos Premium Dubai, where I honed my skills in hotel operations and guest services. Most recently, I worked as a Customer Support Agent and Sales Promoter at Lyca Mobile in Limerick, Ireland, where I combined my customer service expertise with my academic pursuits in business management. This role allowed me to deepen my understanding of business operations while ensuring customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support and Sales Promoter
Lyca Mobile
Jan 2022 - Jan 2023 (1 year)
Provided customer support and promoted sales, resolving customer complaints while gaining insights into business operations during master's studies.
Room Attendant
Rixos Premium Dubai
Jan 2018 - Feb 2020 (2 years 1 month)
Worked in a top-ranked 5-star deluxe hotel, focusing on hotel operations and providing optimum service to guests.
Trainee
Fortune Park Moksha ITC
Jan 2016 - Dec 2016 (11 months)
Gained experience in all departments of a 5-star hotel, recognized with a best trainee certificate for outstanding performance.
Trainee
Lovely Professional University
Jan 2015 - Jan 2016 (1 year)
Worked in a hotel situated within the university campus, providing quality service to celebrities during promotions while balancing work and studies.
Education
Degrees, certifications, and relevant coursework
Griffith University
Masters in International Business Management, International Business Management
2022 - 2022
Grade: 6.0
Pursuing a Master's degree in International Business Management with a focus on hospitality.
Lovely Professional University
Bachelor's in Hotel Management, Hospitality
2015 - 2019
Grade: 7.8
Pursued a Bachelor's degree in Hotel Management, focusing on hospitality and service management.
Meerut Public School
Higher Secondary, General Education
2014 - 2014
Grade: 75
Completed Higher Secondary education with a focus on advanced studies.
Army School
Matriculation, General Education
2011 - 2011
Grade: 7.0
Completed Matriculation with a focus on foundational education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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