Open to opportunities

gourav bhardwaj

@gouravbhardwaj1

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Hospitality and customer-service leader with POS expertise and telesales experience.

India

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What I'm looking for

I seek a customer-focused operational role in hospitality or support where I can lead shifts, improve processes, mentor staff, and grow into managerial responsibilities in a collaborative, service-oriented team.

I am a hospitality professional with frontline food & beverage leadership and extensive customer-support and telesales experience across retail and travel sectors. I have worked as a Shift Leader in F&B operations and in multiple customer-facing roles in support and sales.

My achievements include leading F&B shift operations using POS and inventory-management practices, and progressing from level-1 customer support to backend level-2 roles while also delivering telesales and operations outcomes for travel and edtech organizations.

I bring strong communication, team leadership, cash-handling and reporting skills, a practical knowledge of digital ordering platforms and Microsoft Office, and a growth mindset focused on learning, collaboration and operational reliability.

Experience

Work history, roles, and key accomplishments

Food & Beverage Associate

Buddha Indian Restaurant

Jan 2023 - Jul 2025 (2 years 6 months)

Led F&B floor operations as shift leader, managing service, POS billing, cash handling and staff coordination to maintain quality and efficiency during shifts.

Cash Handling Shift Scheduling Inventory Management Customer Service

Telesales & Operations Senior Executive

Lakshit Tours & Travels

Oct 2021 - Nov 2022 (1 year 1 month)

Managed telesales and operations, driving bookings and coordinating travel operations to meet sales targets and improve customer satisfaction.

Telesales Sales Operations Customer Service CRM Order Processing Communication

Telesales Executive

Prepladder Pvt. Ltd

Oct 2020 - Sep 2021 (11 months)

Executed outbound sales campaigns and supported lead generation efforts to drive enrollments and revenue growth.

Telesales Lead Generation CRM Telemarketing Communication Sales Reporting

Tele Sales Executive

KV Marketing Solution

Apr 2020 - Sep 2020 (5 months)

Conducted tele-sales activities over a six-month contract, generating leads and supporting sales targets through outbound calls.

Telemarketing Lead Qualification Cold Calling CRM Communication Customer Engagement

Associate - Customer Support

Tech Mahindra

Jul 2018 - Jan 2020 (1 year 6 months)

Provided Level 1 and Level 2 customer support for Flipkart operations, resolving customer issues, improving resolution times and handling backend support tasks.

Customer Support Backend CRM Communication