Paige Mullins
@paigemullins
Results-driven Benefits Project Manager focused on cross-functional delivery, vendor partnerships, and executive-ready analytics.
What I'm looking for
I’m a results-driven Benefits Project Manager experienced in leading cross-functional implementation projects across planning and execution, including benefits administration initiatives, technology platform launches, and vendor partnerships. I manage timelines, milestones, risks, dependencies, action items, and deliverables while keeping stakeholders aligned through strong communication and change management.
In my current role, I coordinate meetings, training sessions, testing activities, and documentation plans to ensure project readiness, while maintaining Salesforce records and implementation tracking tools to support operational efficiency. Before that, I led high-volume customer service work—managing CRM interactions, schedules, and issue resolution—and also served as a Server & Trainer, where I trained new employees and supported process consistency and operational needs.
Experience
Work history, roles, and key accomplishments
Benefits Operations Project Coordinator
Resourcing Edge
Nov 2023 - Present (2 years 7 months)
Managed project timelines, milestones, risks, and deliverables across multiple concurrent benefits implementation initiatives. Coordinated cross-functional stakeholders, vendor partnerships, training/testing activities, and maintained Salesforce and documentation to support operational efficiency.
Customer Service Advocate
Carvana
Oct 2022 - Nov 2023 (1 year 1 month)
Handled high-volume customer interactions via phone, email, and CRM while coordinating vehicle delivery schedules and service requests. Resolved complex issues by collaborating with logistics, operations, and customer support teams while maintaining accurate records and compliance.
Server & Trainer
Middendorf’s Seafood
Apr 2018 - Oct 2022 (4 years 6 months)
Provided customer service in a fast-paced environment while managing multiple priorities. Trained new employees on procedures and customer service standards and supported management with process consistency and operational help.
Education
Degrees, certifications, and relevant coursework
Bridgeport High School
Attended Bridgeport High School in Bridgeport, Texas.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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