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Carole Franks

@carolefranks

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Certified project and program manager

United States

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What I'm looking for

I am looking for a position as a project manager, program manager, client success manager, or client services manager in a remote role with or without occasional travel requirements. I am looking for an engaging and challenging position supporting while supporting a work-life balance, but also is a fast paced and interesting role.

I have a diverse background in technology, project management, transportation, supply chain, and insurance industries. I have enthusiasm for developing process improvements and efficiencies to better the customer experience, as well as positively influence the bottom line on program execution costs.

My professional and educational endeavors stand as an illustration of my commitment to effective business practices and communication. I am particularly skillful with time management, customer interaction, data gathering, and organization which allows me to complete tasks on time or even ahead of schedule.

I am particularly skillful with time management, customer interaction, data gathering, and organization which allows me to complete tasks on time or even ahead of schedule.

Experience

Work history, roles, and key accomplishments

Current

Client Services Manager

Current

Clear Spring Health

Feb 2024 - Present (1 year 3 months)

• Engaged with clients to grow membership for the health insurance supplemental programs.
• Managed a team of offshore analysts that determine eligibility requirements, cost savings, and tax savings for ancillary programs.
• Instructed client onboarding including marketing and presentation of program benefits.
• Published over 25 standard operating procedures aiding in program efficiencies.

Communication

Project Manager

Yellow Freight

Aug 2022 - Jul 2023 (11 months)

Lead projects in rebranding the fleet, fleet services, and safety, all improving work processes to ensure fleet were on the road quicker after equipment repairs. This included creating over 25 job aids and SOPs for work efficiencies

Project Management

Program Manager

MDSi, Inc

Mar 2011 - Jul 2022 (11 years 4 months)

Managed vendor relations and technician scheduling, training, and work performance standards and expectations.
Managed the technical decommissions and relocation of retail store network hardware and point of sale systems to a refurbishing warehouse for redeployment, creating a cost avoidance of over 2 million dollars annually for the client.
Managed staging, configurations, and spare equipment.

Program Management