At Businessolver, I process client transactions and facilitate enrollment from elections and member-record updates through coverage activation. I reduced processing errors by 25% by creating, updating, and documenting Standard Operating Procedures.
At Alight Solutions, I analyzed recurring reports and audited employee benefits and deduction data, supporting corrections before payroll and enrollment deadlines. I also resolved employee inquiries and responded to client issues escalated to senior contacts.
At bswift, I coordinated project requirements and deliverables across cross-functional teams, prepared status reports, and worked with external vendors to resolve data discrepancies. Earlier, as Sales Manager at Xfinity, I gave product demonstrations and helped customers find solutions.
