Liana Hernandez

As a dedicated Benefits and Quality Coordinator, I thrive on ensuring that clients experience a seamless implementation process. My extensive background in customer service and project management allows me to analyze problems effectively and determine viable solutions. I take pride in guiding clients through the complexities of payroll and HR products, ensuring accuracy and quality at every step.

Throughout my career at Paycor, I have been recognized with multiple awards, including the Top Trainer Award and Customer Service Award. My commitment to excellence is evident in my ability to streamline quality assurance processes, reduce ticket rates, and provide comprehensive training to internal teams. I have consistently exceeded performance metrics, which has not only improved operational efficiency but also enhanced client satisfaction.

In my previous role as an EDI Coordinator, I successfully managed implementations between Paycom and various carriers, delivering tailored EDI solutions that meet unique client requirements. My collaborative approach and strong communication skills have been key to my success, allowing me to build lasting relationships with clients and colleagues alike.