Priscilla Betts

Advocated for members' best health by helping them maximize benefits and providing a clear path to care. Built strong customer relationships, educated members on plan structures, and assisted with billing inquiries and claims reviews.

Processed cash out/transfer requests for Nationwide Retirement plans moving to different providers or terminating. Collaborated with team members and business partners to verify accuracy and fulfill requests regarding plan details.

Supported existing customers by providing helpful information, resolving complaints, and assisting with transactions. Improved quality of team performance by creating and maintaining a reference manual, and managed claims approvals and denials.

Worked with external field partners and internal business units supporting over 10,000 Nationwide primary agents with onboarding of financial associate agents. Assessed NFN business processes and implemented improvements, tracking projects and presenting updates to management.

Administered the recruitment process, expediting placement of associates and providing service to internal and external customers. Developed an I-9 strategy and new processes for position numbers and background procedures, improving accuracy and efficiency.

Coordinated internal and external recruitment efforts for a three-state territory to keep open positions at a minimum and provide top quality candidates. Conducted initial interviews, managed candidate evaluations, and maintained records of performance appraisals.

Led the Human Resources/Office Management team, providing recruiting, staffing, compensation, performance management, and employee relations services. Managed over 600 field staff and implemented quality control inspections, which improved customer satisfaction by 45%.

Completed studies in Legal Assisting/Paralegal Studies, acquiring skills in legal research, documentation, and administrative support. Prepared for a career in the legal field.

Focused on Business Administration with a specialization in Human Resource Management Studies. Gained comprehensive knowledge in managing business operations and human capital.