Jhon Sanchez

I've supported international customers for L'Oréal at IntouchCX, delivering bilingual service across remote, multichannel operations. Within three months, I reached the #1 position in production.

At Concentrix, I handled customer service and collections for Acima Leasing, negotiating payment agreements and following up on overdue accounts. I reached #1 in the collections rank within two months while meeting metrics and SLAs.

I've also supervised staff and operations as a Floor Supervisor and online game presenter at Arrise (Maple Media), coordinating operational alignment with multiple departments.

I bring over 10 years of customer service and supervision experience across corporate, informal, on-site, and home-office environments. I work in English and Portuguese and use Google Workspace and Microsoft 365 to support efficient, responsible service.