Blessing Nlemadim
@blessingnlemadim
I deliver zero unresolved escalations as a remote client operations and customer experience specialist.
What I'm looking for
I’m a client operations and customer experience professional who deliberately moved from HR and executive support into full-time remote customer service. I built a track record of zero unresolved escalations across 6+ months of daily customer support while comfortably managing high-volume workflows and multiple concurrent clients across time zones.
In my current role, I handle 50+ inbound calls and emails daily, resolving inquiries with zero unresolved escalations and building repeat clientele. I also perform order entry and tracking via Google Sheets, sending proactive email updates that cut follow-up inquiries by an estimated 30%, while maintaining consistent CSAT through complaint resolution and returns processing.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Benedor Couture
Dec 2025 - Present (7 months)
Handled 50+ inbound calls and emails daily, resolving inquiries with zero unresolved escalations and building repeat clientele. Performed order entry and tracking in Google Sheets and processed returns/complaints via phone and email while maintaining consistent CSAT.
Virtual Assistant
Self Employed
Jan 2024 - Nov 2025 (1 year 10 months)
Served as scheduling coordinator for 4+ concurrent clients, managing email correspondence and calendars across 3 time zones with zero missed appointments. Coordinated 10+ meetings weekly, triaged urgent inbox messages, and improved response time while drafting client-facing emails and tracking deadlines.
HR & Administrative Assistant
Cleanob & Associates
Jan 2021 - Dec 2023 (2 years 11 months)
Coordinated end-to-end recruitment, including candidate screening, interview scheduling, and onboarding. Maintained HR records and documentation with 100% compliance across internal audits and streamlined HR request handling to reduce inquiry response time.
Executive Assistant
The New Experience Newspaper
Jan 2020 - Present (6 years 6 months)
Provided meeting and scheduling coordination for executive leadership by managing calendars, correspondence, and daily appointment logistics. Coordinated logistics for high-profile events and book launches, including vendor and stakeholder management.
Personal Assistant
Vanguard Newspaper
Jan 2019 - Present (7 years 6 months)
Managed executive scheduling and confidential documentation and coordinated public-facing client events.
Sales Representative
MAHBU Enterprise
Jan 2018 - Present (8 years 6 months)
Built a customer pipeline through proactive outreach, contributing to measurable sales growth.
Editorial Intern
Voice of Nigeria (VON)
Jan 2017 - Present (9 years 6 months)
Fact-checked and edited content for broadcast-ready news production.
Education
Degrees, certifications, and relevant coursework
Abia State University
Bachelor of Arts, Linguistics and Communication Studies
Earned a B.A. in Linguistics and Communication Studies from Abia State University.
Goethe Institute
German Language A1 Certificate, German
Completed a German Language A1 certificate program at the Goethe Institute.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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