Blessing Nlemadim

Handled 50+ inbound calls and emails daily, resolving inquiries with zero unresolved escalations and building repeat clientele. Performed order entry and tracking in Google Sheets and processed returns/complaints via phone and email while maintaining consistent CSAT.

Served as scheduling coordinator for 4+ concurrent clients, managing email correspondence and calendars across 3 time zones with zero missed appointments. Coordinated 10+ meetings weekly, triaged urgent inbox messages, and improved response time while drafting client-facing emails and tracking deadlines.

Coordinated end-to-end recruitment, including candidate screening, interview scheduling, and onboarding. Maintained HR records and documentation with 100% compliance across internal audits and streamlined HR request handling to reduce inquiry response time.

Provided meeting and scheduling coordination for executive leadership by managing calendars, correspondence, and daily appointment logistics. Coordinated logistics for high-profile events and book launches, including vendor and stakeholder management.

Managed executive scheduling and confidential documentation and coordinated public-facing client events.

Built a customer pipeline through proactive outreach, contributing to measurable sales growth.

Fact-checked and edited content for broadcast-ready news production.

Earned a B.A. in Linguistics and Communication Studies from Abia State University.

Completed a German Language A1 certificate program at the Goethe Institute.