Open to opportunities

lawal mariam

@lawalmariam

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Executive virtual assistant delivering customer support, HR coordination, and high-impact admin.

Nigeria

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What I'm looking for

I’m looking for a role where I can support executives and customers through dependable virtual assistance—managing calendars, communications, and operations—while driving customer satisfaction and operational excellence with confidentiality and clear problem-solving.

I’m a dedicated virtual assistant and executive support professional with hands-on experience across Customer Success Management, Human Resources Administration, and remote/on-site administrative delivery. I build strong client and customer relationships, improve satisfaction, and support organizational goals through reliable communication, confidentiality, and process improvement.

In HR roles, I coordinate end-to-end recruitment, support onboarding, maintain accurate employee records, and assist with employee relations and compliance. In customer-facing work, I handle inbound customer interactions daily, manage social media to increase engagement, generate and convert leads, and process orders with timely follow-up. In administrative and executive support, I manage calendars and schedules, organize digital files, respond to high email volumes, document meetings, and track task progress to keep operations running smoothly.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Sea Academy

Provided comprehensive remote administrative support to executives and team members, including calendar, appointment, and travel coordination. Managed high-volume email, organized digital files, assisted with student onboarding, and supported meeting scheduling, agendas, and minutes.

Executive Administrative Support Calendar Management Appointment Scheduling Travel Arrangements Email Management Meeting Minutes Internet Research Remote Collaboration Microsoft Word Microsoft Excel Microsoft PowerPoint Google Docs Google Sheets Google Drive Google Calendar Zoom Google Meet Canva

Human Resources Assistant

PrimeFoods Manufacturing Ltd

Coordinated end-to-end recruitment, including job postings, candidate sourcing, screening, interview scheduling, and reference checks. Supported onboarding, employee relations, HR policy compliance, and monthly HR reporting while maintaining confidential employee records.

Recruitment Candidate Sourcing Screening Interview Scheduling Reference checks Onboarding Employee Relations HR Policies HR Reporting Employee Engagement Staff Welfare Coordination training coordination Microsoft Word Microsoft Excel Microsoft PowerPoint

Customer Success Manager

Tarbiyah Books Plus

Delivered customer support by resolving inquiries and concerns across phone and online channels, handling 20+ inbound interactions daily. Managed social media engagement, generated 90+ qualified leads monthly, supported sales through consultative selling, and processed orders with accurate customer record-keeping.

Customer Support Customer Relationship Management Conflict Resolution Social Media Management Lead Generation Consultative Selling Sales Target Achievement Customer Management Order Processing CRM Platforms Data Entry

Education

Degrees, certifications, and relevant coursework

SEA Academy

Virtual Assistant Training Program, Virtual Assistant

2026 - 2026

Activities and societies: Administrative support, remote communication, task management, technical tools, digital productivity skills, and virtual collaboration.

Completed a Virtual Assistant Training Program (6 weeks) at SEA Academy in May 2026.