Ozioma Bernardine Okonkwo
@oziomabernardineokon
Experienced professional focused on high-quality virtual assistance.
United KingdomWhat I'm looking for
With over 10 years of experience in customer service and banking operations, I have developed a strong track record of supporting clients and executives with care, discretion, and efficiency. My journey has led me to focus on providing high-quality virtual assistance, where I manage schedules, emails, research, and administrative tasks for busy professionals.
I am known for my ability to stay calm under pressure, solve problems quickly, and deliver service that makes people feel supported and valued. My recent roles as a Healthcare Assistant and Support Worker have further honed my skills in providing compassionate care and effective communication, ensuring that service users feel safe and valued in their environments.
Experience
Work history, roles, and key accomplishments
Healthcare Assistant
Bedford Citizens Association
Dec 2023 - Mar 2025 (1 year 3 months)
Supported service users within the residential home with dressing, undressing, personal hygiene, feeding, and mobility challenges. Ensured residents' records and complaints were kept confidential and documented, delivering timely reports to line managers and supervisors.
Support Worker
Coquet Trust
Aug 2023 - Dec 2023 (4 months)
Provided psychosocial support to users, ensuring they were constantly kept company and active. Supported with food preparation according to resident care plans and ensured timely delivery of reports to home managers and supervisors.
Healthcare Assistant
Four Seasons Health Care
Aug 2022 - Jul 2023 (11 months)
Assisted service users within the residential home with dressing, undressing, making beds, personal hygiene, feeding, and other mobility challenges. Served meals and provided psychosocial support to users, ensuring they were constantly kept company.
Healthcare Assistant
Standby Healthcare
Jul 2021 - Aug 2022 (1 year 1 month)
Utilized equipment to move service users around for mobility assistance and assisted in tidying up resident rooms and beds. Assisted nurses and other medical staff to administer medications when necessary, delivering timely reports to case managers.
Community/Home Carer
Merit Homecare
Mar 2021 - Jul 2021 (4 months)
Worked within the community to provide healthcare support to service users in their homes, building trusting relationships with a wide range of users. Assisted elderly users with personal care, dressing, feeding, and safely administering their medications.
Customer Service Team Lead
Teezee Foods Limited
Oct 2019 - Jan 2021 (1 year 3 months)
Led the customer front desk of the company, managing client requisition orders, receiving inbound calls, and making outbound calls. Resolved customer complaints timely and managed all stakeholder engagements effectively.
Customer Service Officer
First Bank
Feb 2011 - Oct 2019 (8 years 8 months)
Collaborated as part of a customer relationship management team to manage customer engagements and ensured a fraud and error-free operating environment. Achieved 98% clean customer records documentation for the Branch and improved customer patronage on the Money Transfer desk by 80% leveraging customer service skills.
Education
Degrees, certifications, and relevant coursework
Unknown
Training Program, Virtual Administrative Assistant
Completed a Virtual Administrative Assistant Training Program in 2025.
Gateway
Award, Cybersecurity
Received Gateway Level 1 Award in Cybersecurity in 2024.
Gateway
Award, Digital and IT Skills
Achieved Gateway Level 2 Award in Digital and IT Skills in 2024.
Unknown
B.Sc., Banking and Finance
Studied Banking and Finance for a Bachelor of Science degree.
Unknown
Diploma, Banking and Finance
Completed a Diploma in Banking and Finance.
Availability
Location
United KingdomAuthorized to work in
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