At MassMutual, I developed new business through prospecting, referrals, networking, and outreach campaigns. I built client relationships and encouraged recommendations.
I consulted with clients about their financial goals, risk profiles, family needs, and long-term objectives. I explained life insurance, retirement, investment, and wealth protection products.
At Cifman, I supported customers by phone, email, and in person. I resolved complaints by identifying root causes and coordinating with internal departments.
I also maintained customer interaction records in CRM tools, processed service requests and orders, and promoted services and offers. My experience includes B2C cold outreach, inbound order support, objection handling, and cross-selling.
