Open to opportunities

Oyedele Oyebimpe

@oyedeleoyebimpe

Customer Support and Administrative Professional improving customer satisfaction with Zoho CRM and empathetic problem-solving.

Nigeria

Message

What I'm looking for

I’m looking for a fast-paced role where I can support customers and coordinate operations remotely, using Zoho CRM and live chat tools. I want a team that values empathy, clear communication, and proactive problem-solving.

I’m a results-driven Customer Support and Administrative Professional, focused on delivering exceptional service through clear, empathetic communication. I manage customer inquiries, de-escalate complex situations, and resolve issues across multiple channels while maintaining high satisfaction.

In fast-paced fintech and remote environments, I maintain detailed records in Zoho CRM, collaborate with technical and operations teams, and use LiveChat, Slack, and Microsoft Teams to handle high complaint volumes efficiently. I also provide administrative and virtual assistance—especially email, scheduling, documentation, and data management—to improve operational efficiency and strengthen client relationships.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Aimtoget Technology Limited

Apr 2025 - Present (1 year 5 months)

Handle 20–50 customer complaints daily in a fast-paced fintech environment, achieving an 80–85% first-contact resolution rate. Manage de-escalation, resolve transaction/account/payment disputes, and maintain audit-ready complaint logs in Zoho CRM while coordinating issue resolution within SLA timeframes.

Customer Support Complaint Management Fintech Customer Support De escalation Dispute Resolution Zoho CRM Slack Microsoft Teams SLA Management Active Listening

Virtual Assistant

Sam Tech Limited

Jan 2024 - Jan 2025 (1 year)

Provided administrative and virtual support to improve operational efficiency across departments. Managed high-volume email, appointment scheduling, and calendar organization for senior stakeholders, maintaining accurate records and coordinating daily workflows using Google Workspace and Microsoft Office Suite.