Max Lidster
@maxlidster
Experienced project manager with a focus on customer experience and data analysis.
What I'm looking for
I am a dedicated project manager with over a decade of experience in leading international, multi-team projects. My expertise lies in developing consumer insights that drive strategic planning and roadmap development. I have a strong background in business analysis, ensuring that technology needs align with project delivery to meet deadlines effectively.
At SAP, I managed the entire project lifecycle, from research and design to testing and post-live analysis. I designed interactive Tableau dashboards for KPI tracking and maintained Customer Satisfaction (CSAT) and Net Promoter Score (NPS) programs. My previous role at Clicktools involved creating Voice of the Customer initiatives and managing multiple projects concurrently, demonstrating my ability to lead teams and deliver results.
With an MBA and a Bachelor of Science in Business Administration, I leverage my educational background to inform my approach to market research and data analysis. I am passionate about using technology to enhance processes and drive business success.
Experience
Work history, roles, and key accomplishments
Project Manager, CX GTM
SAP
Jun 2018 - Present (7 years 1 month)
Oversaw project lifecycle from research, design, testing, and post-live analysis. Designed interactive Tableau dashboards for KPI tracking and ongoing executive reporting.
Manager, Professional Services
Clicktools, a CallidusCloud Company
Feb 2013 - Present (12 years 5 months)
Created Voice of the Customer (VOC) initiatives and Journey Mapping processes from multiple departments. Led teams and managed timelines with 10-12 projects concurrently, building custom integrations within Salesforce.
MBA Consultant
NAU Ventures
Jan 2011 - Present (14 years 6 months)
Conducted market research and interviews with industry experts and end-users. Wrote complex SQL queries forecasting trend analysis using CTEs, subqueries, and window functions.
Marketing Manager
WageWatch, Inc.
Jul 2010 - Present (15 years)
Increased SAAS line revenue 25% by expanding list of clients and associations. Administrated AdWords/LinkedIn campaigns and grew web traffic by 150% per year.
Education
Degrees, certifications, and relevant coursework
Northern Arizona University
Master of Business Administration, Business Administration
Completed a Master of Business Administration program, focusing on advanced business concepts and management strategies. Gained expertise in various aspects of business administration, preparing for leadership roles.
Northern Arizona University
Bachelor of Science in Business Administration, Business Administration
Obtained a Bachelor of Science in Business Administration, covering fundamental business principles and practices. Developed a strong foundation in business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Website
linkedin.com/in/mlidsterJob categories
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