Open to opportunities

Max Lidster

@maxlidster

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Experienced project manager with a focus on customer experience and data analysis.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and innovation, where I can leverage my skills in project management and data analysis to drive impactful results.

I am a dedicated project manager with over a decade of experience in leading international, multi-team projects. My expertise lies in developing consumer insights that drive strategic planning and roadmap development. I have a strong background in business analysis, ensuring that technology needs align with project delivery to meet deadlines effectively.

At SAP, I managed the entire project lifecycle, from research and design to testing and post-live analysis. I designed interactive Tableau dashboards for KPI tracking and maintained Customer Satisfaction (CSAT) and Net Promoter Score (NPS) programs. My previous role at Clicktools involved creating Voice of the Customer initiatives and managing multiple projects concurrently, demonstrating my ability to lead teams and deliver results.

With an MBA and a Bachelor of Science in Business Administration, I leverage my educational background to inform my approach to market research and data analysis. I am passionate about using technology to enhance processes and drive business success.

Experience

Work history, roles, and key accomplishments

Project Manager, CX GTM

SAP

Jun 2018 - Present (7 years 1 month)

Oversaw project lifecycle from research, design, testing, and post-live analysis. Designed interactive Tableau dashboards for KPI tracking and ongoing executive reporting.

Project Management Tableau Qualtrics Customer Satisfaction

Manager, Professional Services

Clicktools, a CallidusCloud Company

Feb 2013 - Present (12 years 5 months)

Created Voice of the Customer (VOC) initiatives and Journey Mapping processes from multiple departments. Led teams and managed timelines with 10-12 projects concurrently, building custom integrations within Salesforce.

Journey Maps Salesforce Administration Business Intelligence Team Leadership

MBA Consultant

NAU Ventures

Jan 2011 - Present (14 years 6 months)

Conducted market research and interviews with industry experts and end-users. Wrote complex SQL queries forecasting trend analysis using CTEs, subqueries, and window functions.

Market Research SQL Trend Analysis

Marketing Manager

WageWatch, Inc.

Jul 2010 - Present (15 years)

Increased SAAS line revenue 25% by expanding list of clients and associations. Administrated AdWords/LinkedIn campaigns and grew web traffic by 150% per year.

Marketing Management SaaS Content Creation

Education

Degrees, certifications, and relevant coursework

Northern Arizona University

Master of Business Administration, Business Administration

Completed a Master of Business Administration program, focusing on advanced business concepts and management strategies. Gained expertise in various aspects of business administration, preparing for leadership roles.

Northern Arizona University

Bachelor of Science in Business Administration, Business Administration

Obtained a Bachelor of Science in Business Administration, covering fundamental business principles and practices. Developed a strong foundation in business operations and management.