Open to opportunities

Erica Mouton

@ericamouton

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Experienced project manager with a focus on operational efficiency.

United States

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What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth.

I am a dedicated professional with extensive experience in project management, customer service, and client relationship management. Throughout my career, I have demonstrated a proven ability to lead and coach teams, enhance processes, and maintain operational efficiency. My commitment to high standards of compliance and accuracy has been a cornerstone of my work ethic.

In my current role as a Supervisor at United Parcel Service (UPS), I manage a team of 12-15 individuals, ensuring smooth daily operations and peak performance. I take pride in my ability to monitor employee performance, provide constructive feedback, and implement improvement plans that boost productivity. My previous experiences in assembly line operations have further honed my skills in quality control and process optimization, allowing me to contribute significantly to operational success.

Experience

Work history, roles, and key accomplishments

Current

Supervisor

Current

United Parcel Service (UPS)

Jan 2014 - Present (11 years 5 months)

Supervised a team of 12-15 people, providing guidance, training, and support to ensure smooth daily operations and peak performance. Assisted with volume processing by sorting and handling shipments to fulfill deadlines and guarantee timely delivery. Monitored employee performance, provided constructive comments, and executed improvement plans to increase team productivity.

Team Leadership Quality Control Performance Monitoring Process Optimization Training Project Management Time Management

Assembly Line Builder

Staff Management SMX

Jan 2010 - Dec 2011 (1 year 11 months)

Provided excellent customer service, responding to client requests and concerns with professionalism and quickness. Handled sensitive items in a secure setting, ensuring correct handling and adherence to safety measures. Built and tested HP servers on an assembly line, following comprehensive instructions and quality standards.

Customer Service Quality Team Collaboration

Assembly Line Builder

Goodman Manufacturing

Jan 2006 - Dec 2007 (1 year 11 months)

Assembled instruction manuals for customers, ensuring accuracy and completeness to support product usage. Packed, weighed, and labeled orders for FedEx pickup, adhering to strict shipping guidelines. Collaborated with team members to streamline the assembly process, contributing to overall operational efficiency and productivity.

Quality Assurance Inventory Management Process Optimization Team Collaboration

Assembly Line Builder

Corestaffing/Manpower

Jan 2004 - Dec 2006 (2 years 11 months)

Provided quality customer service by addressing client inquiries and concerns with professionalism and promptness. Completed assembly line processing for wiring, testing, and assembling AC units, ensuring adherence to quality standards and specifications. Assisted in training new employees on assembly line procedures and safety protocols.

Customer Service Quality Training Process Optimization