Open to opportunities

Leslie Adcox

@leslieadcox

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Remote chat support specialist | Fast, friendly issue resolution | Customer-focused communication

United States

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What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth in project management and digital marketing.

With over a decade of experience in customer support and project management, I excel in transforming chat conversations into lasting customer satisfaction. My journey began at Points2Shop, where I honed my skills in troubleshooting and issue resolution, ensuring that every customer interaction was handled with clarity and precision.

As a Digital Project Manager at P2Sample, I led the execution of digital projects, refining demographic inputs and overseeing survey sampling operations. My ability to collaborate cross-functionally allowed me to deliver high-quality data for research clients, enhancing their decision-making processes. Most recently, I have been working as a Direct Response Agent, where I focus on maintaining brand-aligned communication and creating digital assets for marketing initiatives.

Experience

Work history, roles, and key accomplishments

Current

Direct Response Agent

Current

Frontier Surfaces

Jul 2023 - Present (2 years)

Delivered consistent, brand-aligned communication across all direct response channels. Created digital assets for social media marketing and tracked and reported weekly KPIs to evaluate campaign effectiveness.

Direct Marketing Brand Communications Digital Assets Social Media Marketing KPI Tracking Marketing Effectiveness

Direct Response Agent

Floorily

Aug 2022 - Jul 2023 (11 months)

Responded to inbound customer inquiries generated through marketing campaigns via phone, email, or online. Maintained accurate customer records and utilized CRM systems to log interactions, update customer data, and track outcomes.

CRM Systems Lead Follow Up Marketing Campaigns

Digital Project Manager

P2Sample

Feb 2011 - Jan 2017 (5 years 11 months)

Led digital project execution from initial deployment to final data validation and scrubbing. Refined demographic inputs to enhance targeted respondent selection and oversaw survey sampling operations.

Data Validation Cross Functional Collaboration Data Quality

Support Specialist

Points2Shop

Aug 2010 - Feb 2011 (6 months)

Managed and prioritized trouble tickets to ensure fast resolution and high customer satisfaction. Delivered clear, user-friendly solutions for reported issues and provided real-time support through embedded website chat systems.

Troubleshooting Time Management Customer Service