Anurag Gautam

Launched the U Hungry Caf

digital platform, overseeing full-cycle execution and cross-team coordination, resulting in $80,000+ in revenue within the first quarter of launch. Led cross-functional teams in AI, Pricing, and Product Development initiatives using Agile methodologies. Implemented change control measures by upholding consistency and precision during the review process for client delive

Spearheaded a cross-functional analytics project to enhance driver safety and performance across a large fleet. Managed project planning and sprint cycles, ensuring timely delivery of data analysis and dashboard development. Oversaw the implementation of a gamification model that boosted driver engagement and compliance by 22%.

Led critical incident management for large-scale IT disruptions in healthcare, ensuring rapid resolution and continuity of patient services. Coordinated cross-functional teams to implement structured workflows, reducing resolution time. Managed automation projects that streamlined workflows, increasing support efficiency by 30% while adhering to HIPAA and ITIL standards.

Managed the lifecycle of Dell

s hardware diagnostics project, ensuring seamless coordination among teams. Achieved a 30% reduction in repeat service tickets by analyzing and resolving recurring hardware and software issues. Developed performance tracking dashboards using Excel, SQL, and Python, enhancing leadership visibility into diagnostics data.

Spearheaded the Smart Triage Automation project at CGS India (Dell account), cutting manual triage workload by 50% and contributing to $1.8M+ in annual cost savings. Led the global expansion of Dell

s hardware diagnostics program, managing 80+ team members across various functions. Established process standardization frameworks, improving SLA adherence and reducing escalations by 45%.

Successfully led the planning and execution of over 30,000 remote proctored exams for multiple universities, achieving 100% on-time delivery. Developed a scalable delivery framework that reduced internal escalations by 40% during peak demand periods. Fostered strong partnerships with university stakeholders, resulting in a 96% client satisfaction rate during high-volume testing cycles.

Collaborated with senior leadership to enhance operational efficiency, implementing streamlined support processes that improved delivery timelines. Managed the end-to-end lifecycle of system rollouts, ensuring projects were delivered on schedule and within scope. Achieved a client adoption rate of over 95% through tailored onboarding and continuous support during all project phases.

Pursued a Master's degree focusing on business analytics. Studied various analytical techniques and their application in business contexts.

Completed a Bachelor's degree in Electronics and Communications Engineering. Gained foundational knowledge in electronic systems and communication principles.