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@owenclinton
Implementation Specialist focused on customer success and onboarding.
I am an Implementation Specialist with a strong focus on customer success and onboarding, currently working at Userpilot in Dublin. My role involves managing the end-to-end onboarding process for clients across the EMEA region, ensuring that transitions are seamless and aligned with business objectives. I take pride in fostering strong relationships with clients, which has led to improved satisfaction and retention rates.
Previously, I served as a Manager at JumpCloud, where I operationalized the deal desk function and led a team of analysts. My experience spans across various roles in deal management and product analysis, where I have consistently driven growth and efficiency through strategic planning and cross-functional collaboration. I am passionate about leveraging customer feedback to enhance processes and advocate for client needs.
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Work history, roles, and key accomplishments
Userpilot
Aug 2023 - Present (2 years 3 months)
As an Implementation Specialist at Userpilot, I manage the onboarding process for clients across the EMEA region, ensuring alignment with business objectives and enhancing client satisfaction. I develop strategic success plans, monitor engagement metrics, and collaborate with cross-functional teams to optimize customer success and retention.
JumpCloud
Mar 2022 - Sep 2023 (1 year 6 months)
In my role as Manager of the Deal Desk at JumpCloud, I led a team of analysts, operationalized the deal desk function, and collaborated with sales to craft optimal deal structures. I managed complex deal requests and coordinated with various teams to ensure a compliant deal lifecycle.
Zayo Group
Mar 2021 - Mar 2022 (1 year)
As part of the Deal Management team at Zayo Group, I was responsible for the commercial operations of strategic accounts, including deal construction and financial analysis. I created a custom pricing model that significantly increased new business and ensured efficient deal processes.
Zayo Group
May 2020 - Mar 2022 (1 year 10 months)
In my role as Sr. Product Analyst at Zayo Group, I led the analytics function for product groups, managed a team, and provided business analysis for pricing and sales forecasts. I automated key processes and maintained reporting dashboards for effective decision-making.
Degrees, certifications, and relevant coursework
Bachelor of Art, International Relations and Political Science
2014 - 2018
Studied International Relations and Political Science, focusing on the dynamics of global politics, international organizations, and the impact of political decisions on societies.
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