Owen Clinton
@owenclinton
Implementation Specialist focused on customer success and onboarding.
What I'm looking for
I am an Implementation Specialist with a strong focus on customer success and onboarding, currently working at Userpilot in Dublin. My role involves managing the end-to-end onboarding process for clients across the EMEA region, ensuring that transitions are seamless and aligned with business objectives. I take pride in fostering strong relationships with clients, which has led to improved satisfaction and retention rates.
Previously, I served as a Manager at JumpCloud, where I operationalized the deal desk function and led a team of analysts. My experience spans across various roles in deal management and product analysis, where I have consistently driven growth and efficiency through strategic planning and cross-functional collaboration. I am passionate about leveraging customer feedback to enhance processes and advocate for client needs.
Experience
Work history, roles, and key accomplishments
Implementation Specialist
Userpilot
Aug 2023 - Present (1 year 9 months)
As an Implementation Specialist at Userpilot, I manage the onboarding process for clients across the EMEA region, ensuring alignment with business objectives and enhancing client satisfaction. I develop strategic success plans, monitor engagement metrics, and collaborate with cross-functional teams to optimize customer success and retention.
Manager, Deal Desk
JumpCloud
Mar 2022 - Sep 2023 (1 year 6 months)
In my role as Manager of the Deal Desk at JumpCloud, I led a team of analysts, operationalized the deal desk function, and collaborated with sales to craft optimal deal structures. I managed complex deal requests and coordinated with various teams to ensure a compliant deal lifecycle.
Deal Management - Strategic Networks
Zayo Group
Mar 2021 - Mar 2022 (1 year)
As part of the Deal Management team at Zayo Group, I was responsible for the commercial operations of strategic accounts, including deal construction and financial analysis. I created a custom pricing model that significantly increased new business and ensured efficient deal processes.
Sr. Product Analyst - Team Lead
Zayo Group
May 2020 - Mar 2022 (1 year 10 months)
In my role as Sr. Product Analyst at Zayo Group, I led the analytics function for product groups, managed a team, and provided business analysis for pricing and sales forecasts. I automated key processes and maintained reporting dashboards for effective decision-making.
Education
Degrees, certifications, and relevant coursework
University of Arkansas
Bachelor of Art, International Relations and Political Science
2014 - 2018
Studied International Relations and Political Science, focusing on the dynamics of global politics, international organizations, and the impact of political decisions on societies.
Availability
Location
Authorized to work in
Job categories
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