Evan Kelly

With a proven track record in customer success and technical support, I have dedicated my career to enhancing client relationships and driving team performance. Currently serving as a Senior Customer Success Manager at Sprout Social, I lead a high-performing team that consistently exceeds key performance metrics. My efforts in onboarding over 60 clients per quarter have resulted in a remarkable 35% increase over targets, showcasing my commitment to client satisfaction and success.

Previously, I excelled as a Senior Technical Support Specialist, where I provided expert assistance across various systems and applications. My ability to resolve complex technical issues while maintaining high satisfaction rates has been a cornerstone of my professional journey. I am passionate about data analysis and process optimization, which I leverage to implement strategies that enhance customer experiences and foster loyalty.