Prashanth Jakkula
@prashanthjakkula
Customer Success & Implementation professional delivering zero churn, 150% cloud adoption and trusted C-suite partnerships.
IrelandWhat I'm looking for
I’m a Customer Success and Implementation professional with 3+ years at Accenture, managing post-sales lifecycles for 80+ SMB and corporate clients. I’ve maintained a 0% churn record across 200+ global corporate accounts, exceeded adoption targets by 150%, and built $4.5M strategic client partnerships through discovery-led scoping and stakeholder alignment.
I guide clients from onboarding through renewals, running QBRs and health check-ins, coordinating across Sales, Product, Engineering, and compliance, and escalating incidents when needed. I’m comfortable operating in compliance-adjacent environments (GDPR, KYC, Azure security controls), and I actively leverage AI-assisted productivity (including Co-Pilot agents) to improve efficiency and client outcomes.
Experience
Work history, roles, and key accomplishments
Led end-to-end post-sales delivery for 80+ SMB and corporate clients, owning the customer lifecycle from scoping through go-live and renewal readiness for 50+ enterprise accounts. Maintained 0% churn across 200+ global accounts and delivered 150% of cloud adoption targets through coordinated implementation readiness and QBR-driven health management.
Served as trusted advisor to 200+ clients across APAC, managing cloud strategy and digital transformation while exceeding retention targets. Drove cloud adoption exceeding targets by 30%+ for two consecutive years and acted as escalation point to resolve critical incidents and maintain SLAs.
International Peer Mentor
National College of Ireland
Jan 2019 - Jan 2021 (2 years)
Guided international students through onboarding and integration, providing advisory support and strengthening interpersonal communication.
Guest Relations Manager
Dalata Group
Jan 2022 - Present (4 years 5 months)
Managed client-facing service delivery and coordinated team responses to complaints to maintain customer experience standards.
Education
Degrees, certifications, and relevant coursework
National College of Ireland
Master of Science, Cloud Computing
Completed an MSc in Cloud Computing at the National College of Ireland in Dublin.
PES University
Master of Technology, Computer Science
Completed an MTech in Computer Science at PES University in Bangalore.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
Skills
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