Renata Gomes

Led cross-functional initiatives across AWS Public Sector partners and internal teams to support scalable co-selling programs across EMEA and LATAM, driving partner development and partner-led revenue growth. Designed KPIs and reporting frameworks for pipeline health, revenue forecasting, and partner-driven success, aligning internal sales metrics with external partner impact.

Spearheaded the design and EMEA-wide execution of AWS’s ACE (APN Customer Engagement) Program, a 0-to-1 initiative scaling AWS partner impact and visibility across multiple geographies. Acted as the sole SME for the program across EMEA, owning end-to-end lifecycle strategy: success metrics, training, partner onboarding, internal enablement, and integration with Salesforce CRM and Tableau.

Qualified and managed a high volume of leads across UK and Ireland Public Sector (Education and Nonprofit), aligning with AWS sales strategies. Conducted strategic prospecting conversations to understand customer needs and identify partnership opportunities.

Managed global enterprise customer escalations, specializing in account structure, cost optimization, and billing support. Led internal projects to improve support processes and enhance customer experience.

Provided front-line cloud support for AWS customers and contributed to scalable support programs by driving customer-focused initiatives. Partnered with cross-functional stakeholders to manage sensitive customer cases and develop coordinated response strategies.

Spearheaded training and enablement initiatives across departments, coordinating large-scale upskilling programs aligned with business goals and workforce development needs. Managed end-to-end delivery of internal L&D projects—content planning, instructor coordination, event logistics, budgeting, and stakeholder communications.

Completed a specialized program focusing on data analysis techniques and tools. Gained proficiency in interpreting complex datasets and generating actionable insights.

Undertook comprehensive studies in psychology, covering various theoretical frameworks and research methodologies. Developed a strong understanding of human behavior and cognitive processes.

Acquired foundational knowledge in business principles and practices. Focused on key areas such as management, marketing, and finance.

Began studies in counselling and psychotherapy, exploring therapeutic approaches and client-centered practices. Program was interrupted.

Completed a comprehensive program in psychology, gaining a deep understanding of psychological theories and research methods. Developed strong analytical and critical thinking skills.