Open to opportunities

Emily Cole

@emilycole

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Client-focused technology specialist driving customer success and strategic growth.

Portugal

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What I'm looking for

I seek a customer-facing role where I can drive outcomes through stakeholder engagement, data-informed strategy, cross-functional collaboration, and growth-focused account management.

I am a results-driven technology professional with four years' experience across client delivery, account management, and sales-facing roles. I excel at stakeholder management, active listening, and translating customer feedback into actionable product and event improvements.

At Web Summit I managed high-quality startup accounts, gathered in-person feedback at global events, and used Salesforce analysis to inform strategy; at Accenture I supported 50+ technology resale deals, owned strategic client relationships, and delivered post-sale care that enabled renewals.

I am highly coachable, comfortable in fast-paced environments, and committed to continuous learning — I pursue customer-focused, outcome-driven strategies and contribute through cross-functional collaboration, process improvement, and measurable commercial impact.

Experience

Work history, roles, and key accomplishments

Current

Startup Acquisition Executive

Current

Web Summit

Mar 2024 - Present (1 year 7 months)

Cultivated and managed a portfolio of high-quality startup accounts, gathered in-person feedback at global events to drive renewals, and used Salesforce analysis to inform strategic improvements to event offerings.

Client Relationship Management Salesforce Stakeholder Management Account Management Event Management Data Analysis

Ecosystems, Partnerships and Sales Specialist

Accenture

Apr 2022 - Apr 2024 (2 years)

Worked on 50+ technology resale deals contributing to FY target of €4M, onboarded 30+ client and supplier accounts to accelerate deal completion, and managed post-sale care for enterprise clients driving renewals.

Salesforce Onboarding Negotiation Post Sales Partnership Management Client Success Pricing Strategy

Functional Analyst / Business Analyst

Accenture

Sep 2021 - Feb 2022 (5 months)

Drove requirement gathering and global design workshops for HR platform customizations, created interface mappings, and developed business processes to support technology delivery.

Requirements Gathering Business Analysis Process Mapping Workshop Facilitation HR systems

Project Management Office Support

Accenture

Jan 2021 - Aug 2021 (7 months)

Acted as main POC for project management, ran weekly meetings to ensure project efficiency, and used ServiceNow data analysis to identify root causes and reduce support resolution times.

Project Coordination ServiceNow Stakeholder Management Data Analysis Client Communication SAP SuccessFactors Process Improvement

Education

Degrees, certifications, and relevant coursework

University College Dublin

Bachelor in Social Science, Information & Social Computing

2016 - 2020

Grade: 2:1

Activities and societies: Coursework included UX/UI Design, Qualitative Research, and Web Design.

Bachelor in Social Science with a major in Information & Social Computing, covering UX/UI design, qualitative research, and web design using HTML and CSS; graduated with a 2:1.