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@oupanyoni
Customer onboarding and support technician with emerging cybersecurity skills.
I am a motivated customer onboarding and support technician with over one year of retail and customer service experience, focused on improving customer experiences through both personal connection and digital innovation.
At Mr Price Home I supported onboarding, product support, visual merchandising, stock dispatch and was recognized for reliability and teamwork under pressure. I also worked as a sales agent promoting mobile and financial products, gaining strong communication and troubleshooting experience.
I have completed an Ethical Hacking certification to strengthen my technical support capabilities and bring basic cybersecurity awareness to customer-facing roles, and I seek opportunities to blend hands-on customer service with growing technical expertise.
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Work history, roles, and key accomplishments
Mr Price Home
Apr 2023 - Present (2 years 7 months)
Assisted customers with product selection, onboarding, and queries while supporting furniture assembly, stock dispatch, and visual merchandising; recognized for reliability and strong teamwork under pressure.
Credico South Africa
Feb 2023 - Mar 2023 (1 month)
Promoted mobile and financial products and assisted clients with onboarding, registration, and basic troubleshooting in a fast-paced sales environment.
Degrees, certifications, and relevant coursework
Certification, Ethical Hacking
2025 - 2025
Completed an Ethical Hacking certification course to strengthen technical support and cybersecurity awareness.
National Senior Certificate, Secondary Education
Obtained the National Senior Certificate (Matric) in 2014.
Software and tools used professionally
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