Open to opportunities

Karishma Nyaniswa Mangete

@karishmanyaniswamang

Message

Dedicated customer service professional with technical support expertise.

South Africa

Message

What I'm looking for

I am looking for a role that allows me to grow professionally while contributing to a team-oriented environment.

I am passionate about joining a dynamic team where I can utilize my experience and abilities to deliver exceptional results and contribute to the company's growth. With a background in customer service and technical support, I have honed my skills in problem-solving and communication, ensuring that I can effectively address client needs and enhance their experience.

Throughout my career, I have worked in various roles that have allowed me to develop a strong foundation in customer relations and technical assistance. My experience at Vodacom FTTH and Pick N Pay has equipped me with the necessary tools to excel in fast-paced environments, while my time at Frogfoot has further solidified my technical support capabilities. I am eager to bring my expertise to a new opportunity where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Technical Support (LIVE CHAT)

Frogfoot

Oct 2024 - Present (1 year 8 months)

Provided technical support via live chat, assisting customers with internet and network-related issues. Diagnosed and resolved technical problems efficiently to ensure customer satisfaction.

Technical Support Live Chat Customer Service Communication

Service Desk

Pick N Pay

Nov 2022 - Present (3 years 7 months)

Served as a Service Desk representative, assisting customers with their needs and resolving store-related issues. Ensured a positive shopping experience for all patrons.

Service Desk Customer Service Problem Solving Communication Retail Operations Conflict Resolution

Customer Service

Vodacom FTTH

Jan 2020 - Present (6 years 5 months)

Provided excellent customer service to Vodacom FTTH clients, resolving inquiries and issues efficiently. Assisted customers with product information and technical support.

Customer Service Technical Support Communication Problem Solving Product Knowledge Telecommunications

Sales/Admin

LegalAnd Tax

Jun 2018 - Present (8 years)

Managed sales and administrative tasks, ensuring smooth operations and client satisfaction. Supported the team with various office duties and maintained accurate records.

Sales Administration Customer Service MS Office Record keeping Data Entry

Education

Degrees, certifications, and relevant coursework

Boston City Campus & Business College

Diploma, General Studies

2022 - 2024

Completed a comprehensive diploma program at Boston College, focusing on key areas relevant to professional development. Gained practical skills and theoretical knowledge to prepare for a dynamic career.