Open to opportunities

Valentine Dlamini

@valentined

Message

Highly skilled customer care professional with banking expertise.

South Africa

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated customer care professional with extensive experience in the banking industry, where I have honed my skills in providing exceptional service and resolving complex issues. My strong communication abilities and proficiency in financial systems have enabled me to ensure customer satisfaction in high-pressure environments.

Throughout my career, I have held various roles that have allowed me to develop a diverse skill set. From my early days as an Assistant Technician to my current position as a Virtual Customer Associate at Amazon, I have consistently demonstrated my commitment to delivering top-notch support. I thrive in fast-paced settings and take pride in my ability to handle high call volumes while maintaining a focus on quality service.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Associate

Current

Amazon Dev Center

Dec 2021 - Present (3 years 6 months)

Engaged in remote customer interactions, providing support and resolving inquiries via online platforms.

Customer Support

Back Office Administration

Integra

May 2021 - Aug 2021 (3 months)

Provided administrative support, handling data entry, document management, and coordinating with internal teams.

Document Management Administrative Support

Client Care Agent

Capitec Bank

May 2019 - Dec 2020 (1 year 7 months)

Provided exceptional customer service by addressing inquiries, resolving issues, and providing information on banking products.

Customer Service

I.T. Assistant

Trinity Voltron Communications

May 2018 - Sep 2018 (4 months)

Provided expert technical support for computer systems, diagnosing and resolving hardware and software issues.

Technical Support

Field Agent

Lagranson International

Feb 2018 - May 2018 (3 months)

Responsible for prospecting and acquiring new customers, conducting sales presentations, and achieving sales targets.

Sales Presentations Prospecting

Part-Time Retail Storeman

Deadline Music

Jan 2015 - Dec 2017 (2 years 11 months)

Responsible for inventory management, merchandise handling, and stock control. Collaborated with the store team to facilitate smooth operations.

Inventory Management Merchandise Handling

Assistant Technician

Insukamini Trading

Jan 2014 - Feb 2015 (1 year 1 month)

Assisted in installing, maintaining, and troubleshooting air conditioning systems. Conducted inspections, performed repairs, and provided excellent customer service.

Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

WeThinkCode

Certificate in Systems Development, Systems Development

2021 - 2023

Completed a Certificate in Systems Development, covering programming fundamentals, database management, web development, and software testing. Gained skills in various programming languages including Java, C++, and Python.

University of Johannesburg

Diploma in Financial Services, Financial Services

2015 - 2017

Pursued a Diploma in Financial Services, completing all modules for the first and second year with passing grades. Modules included Financial Accounting, Operations Economics, Risk in Financial Services, and Marketing.

The Hill High School

Matric Certificate, General Education

2009 - 2013

Completed Matric Certificate with subjects including Mathematics, Accounting, Business Studies, Consumer Studies, English, Afrikaans, and Life Orientation, achieving Diploma entrance.