Jessica Kisimba Mangasa

Provide technical and customer support for U.S.-based clients, ensuring understanding of services and facilitating high-quality customer experiences. Handle inquiries, troubleshooting, and escalate issues to maintain client satisfaction.

Installed and configured computer systems and applications, responded to customer inquiries, resolved network interruptions, and maintained detailed incident reports. Acted as first point of contact for technical issues.

Created accurate spreadsheets and updated databases, ensured data backups, identified and corrected errors, and submitted timely reports to optimize data capture accuracy.

Supported agents by taking supervisor calls, assisting with system navigation and billing explanations, answered inbound calls promptly, and provided informal training and floor support.

Assembled and inspected electrical products, ensured conveyor lines met daily production targets, and maintained housekeeping to deliver quality outputs.

Managed paper and digital records, handled phone and email queries, greeted visitors, and performed general office tasks including filing and scheduling to support operations.

Created and delivered English lessons, encouraged classroom participation, assisted with pronunciation, and monitored and reported student progress.

Performed clerical duties including calls and emails, prepared documents and correspondence, assisted with office tasks and follow-ups, and supported property-related administration.

Served as first point of contact, maintained and copied records, managed incoming emails, assisted visitors, and supported administrative tasks.

Served customers by selling products, adjusted presentations to outlet types, provided after-sale service, captured invoices, and ensured payments.

Completed National Senior Certificate (Matric) in 2015.