Open to opportunities

Kamogelo Molefe

@kamogelomolefe2

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Customer support specialist with strong technical troubleshooting skills.

South Africa

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What I'm looking for

I seek a role that allows me to leverage my technical support skills while helping customers solve their issues in a collaborative environment.

I'm a dedicated customer support specialist with a strong background in IT systems support. My experience at Amazon.com has honed my technical troubleshooting skills, where I assisted customers with various Amazon devices and applications, ensuring their issues were resolved efficiently and effectively. I pride myself on my ability to communicate clearly and empathetically, helping customers feel understood and supported.

Throughout my education at Geeks4Learning, I gained valuable knowledge in IT support, covering essential topics such as networking, security, and cloud computing. This foundation, combined with my practical experience, allows me to approach technical issues with a logical mindset and a commitment to finding solutions. I am passionate about helping others and thrive in environments where I can assist people in overcoming their technical challenges.

Experience

Work history, roles, and key accomplishments

Customer Technical Support Associate

Amazon.com

Sep 2023 - Feb 2024 (5 months)

Provided technical support for Amazon devices and apps, assisting customers with troubleshooting, refunds, and delivery queries. Maintained a high level of customer service, calming upset customers and resolving issues efficiently.

Technical Support Troubleshooting Customer Service Communication Problem Solving Time Management Empathy

IT Systems Support Learner

Geeks4Learning

Sep 2022 - Aug 2023 (11 months)

Engaged in a learnership focusing on IT support, covering customer support concepts, practical support scenarios, and real-life solutions in networking, security, and cloud computing.

Customer Support Networking Security Cloud Computing Technical Knowledge Problem Solving Communication Teamwork

Administration Assistant

Mochochonono Primary School

Aug 2021 - Aug 2022 (1 year)

Managed administrative tasks including answering phones, scheduling appointments, and preparing communication documents. Maintained filing systems and coordinated meetings effectively.

Administration Communication Scheduling Time Management Customer Service Team Coordination

Customer Service Assistant

Crafter's Market

Nov 2020 - Mar 2021 (4 months)

Provided excellent customer service by greeting customers, assisting with product inquiries, and managing point of sale transactions. Ensured a positive shopping experience.

Customer Service Communication Sales Problem Solving Teamwork Empathy Multitasking

Customer Service Assistant

Cotton On Group

Aug 2019 - Mar 2020 (7 months)

Delivered high-quality customer service by welcoming customers, assisting with product searches, and processing sales transactions. Aimed to enhance customer satisfaction.

Customer Service Communication Sales Problem Solving Teamwork Empathy Multitasking

Education

Degrees, certifications, and relevant coursework

Geeks4Learning

IT Systems Support Qualification, IT Systems Support

2022 - 2023

Completed a comprehensive IT Systems Support program covering various technical skills including CompTIA A+, Microsoft Office 365, Windows Server administration, and Linux Administration. Engaged in practical support scenarios and customer service training.