Osomo Adedolapo

I've supported customers and kept operations moving across Clearview Life Assurance Australia, National Health Insurance Service, and Optiva Capital Partners.

At Clearview Life Assurance Australia, I managed high-volume outbound calls, used needs-based conversations to identify coverage gaps, qualified leads, and scheduled follow-ups with licensed financial advisors. I consistently met and exceeded the weekly KPI of three qualified appointments.

At National Health Insurance Service, I guided individuals, corporate clients, and healthcare providers through enrollment, document verification, policy selection, claims, reimbursements, and account activation. I investigated complaints involving delayed reimbursements, billing errors, coverage misunderstandings, and service disruptions.

At Optiva Capital Partners, I supported investment subscriptions, redemptions, dividend distributions, and transaction requests while maintaining accurate CRM records. I communicate clearly through resolution, escalate issues appropriately, and bring a calm, customer-first approach to fast-paced support environments.